[Resolved] Ibibo Group / Goibibo — paid for ticket but goibibo did not issue ticket

[Resolved] Ibibo Group / Goibibo — paid for ticket but goibibo did not issue ticket

S Sreejith Subhash Babu from Mumbai, Maharashtra Jun 6, 2019

I had booked my ticket from BOM to AKL via SIN for 62K INR. I made the payment via net banking and i received a payment confirmation as well. Even goibibo issued a PNR no. too. PNR EDXTWH. To my surprise they didnt issue my ticket nor did they notify me of any glitch in booking. I even was able to retrieve my payment receipt from the site. When i contacted customer care next day i was informed that they are unable to process the ticket due to their system glitch and i need to book a new ticket for which the current price is 80K INR. Due to the stupid system glitch of goibibo i had to loose 20K INR for which they havent given me an explanation. I would need my loss to be paid by goibibo and issue a new ticket. I'm attaching the payment receipt and the ticket snapshot. +2 photos Was this information helpful? No (0) Yes (0)
Jul 28, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 17, 2019 Ibibo Group / Goibibo Customer Care's response Dear Sreejith Subhash Babu, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLI819b[protected]. We checked booking details and please be informed that refund of INR 62232 already processed on the same account/credit card/ mode of payment with which you confirmed the booking. This case was closed post your consent. Refun must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success. Refund Date:[protected] For any clarification, please revert on the Ticket #28044297. Assuring you best of our services. Regards, Team-Goibibo
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