Ibibo Group / Goibibo Complaints & Reviews

I booked a train from dli to jind junction through goibibo app for 26th of pnr:[protected] and trn:12481. The ticket status remained waiting and thus was not confirmed. I was therefore not able to travel. I requested for a refund of the amount i had paid through the app which was answered in denial of any such booking having been done by me. Whileas the goibibo team sent me an email three days ago stating that the refund has been completed although the amount has not reflected in my account till now.

Today i was trying to book a flight from kochi to pune and i select a particular day and searched, when i clicked on the flight which i needed, it moved to another page showing better options, i was not able to book flight for that exact date as the site got stuck when i clicked that i don't need suggestions.

It's my decision to select whether i need that particular flight or need to select the suggested one.
It was not at all allowing me to select the flight which i wanted.

Someone doing in a hurry will not check during the better options the date is changing or not.

The site has got really very much verse.

Also no proper customer service.

Chatbot gia is useless.

Customer service numbers are not working properly.

No one to contact for immediate action as the call is saying to get service from website.

During my flight booking, i have given the 8 digits oman based mobile number.
When i try to call for the cancellation of booking with a given customer number, they are asking 10 digits mobile number, which i don't have.

Pls find the detail of booking,
Booking id: - gomupkgintaddef62846
Ticket number:[protected]

Pls cancelled this booking and refund my money.

Regards
Shashi kant singh

This is rajeev sudagani, i had booked 2 rooms on 31/05/2019 in goibibo hotel booking.
The booking also confirmed, i had got confirmation mail as well sms also but the hotel not allowing us to checkin, because they don’t get any confirmation from goibibo end.
At 10:30 pm i had booked the room untill 12:40 also they didn’t resolved my issue, i had called 7-8 times on this issue, but they simply saying that we keep resolving on your issue, but my issue not resolved.
Literally me n my family 1small chaild also waiting in reception. This is very bad scenario i my life...
Sir kindly do some need full to me...

Hotel booking goibibo id-[protected],
Mvv bhavan,
Vizag.
Am attaching some details about booking plz find it..

I booked airindia flight for me and my friend from delhi to ahemdabad of rs 9917 due to overboarding the executives didn’t allow us to board the flight. They even gave us the certificate for the delay which i have submitted to goibibo. According to goibibo they initiated the refund and now they are saying that they have given me complete refund but i have not got any amount, i have given them my bank statement and other necessary details that shows that no amount is transferred by goibibo. Now the customer care people dont listen and every executive of their says that we will contact you within 24 hours but no one does that.

I've opted for a flight ticket from bombay - dallas of cathay pacific airways via hongkong as 1 stop flight in 26hours. On goibibo website the above itinerary was showing, so i was tracking from past 1 week and went for booking once price was down.
After the payment was made, i've received a 3 stop booking with different airlines like bombay to delhi, delhi to moscow, moscow to newyork, newyork (Different terminal) to dallas with 35+ hours. When i reached out to goibibo customercare multiple time, few also disconnected the call in between without proper resolution. They also said that i had made the wrong booking. But i had a screenshot before booking (For reference to peers) was placed.
Being a student from india travelling to us, i opted this specific itinerary because of 1stop journey, less layover time - 4.5hrs + more baggage allowance 46 kg+7 kg.
If i have to continue with the journey, i couldn't afford for cabs for transit to different airports, food for layover time also extra charges for baggage.

In a nutshell, i want my booking to be made as per the information shown while the booking was made. It is aug-12-2019, 1:10am, cathay pacific airways, bom - dfw, 1-stop, layover - 4.5hrs (Hongkong) with 2pc (2*23kg) + 7kg baggage.

Or

1. Compensation for baggage at bombay airport.
2. Food allowance at every layover stop.
3. Cab fare from newyork international airport to domestic airport.
4. Compensation for baggage at newyork airport.
5. Charges for transit visa in moscow. (If layover is 6+hours).

I had booked tickets for may 25 2019 from bangalore to mumbai for me and my family... Through jetairways flights my pnr nois mowdou i had booked 5 tickets in apr 19 tickets were cancelled without any intimation and goibibo had not refunded our money its being 2 months now amount is 16540 when ever we called to the customer care team they provide false committment and ask us to go legal against goibibo but refund status confirmed till date... I want my refunded on priority with the compensation of interest charged on our blocked money or i have to take legal action against gobibo

Jetairways shut was not customer problem we had booked through goibibo and they should refund our money

If no revert received in next 24 hrs as told by your customer care team will go legal against you people

You may connect me on [protected] or write on shaily. [protected]@gmail.com

I booked "oyo 7018 ivy boutique stays" hotel through goibibo app at rs - 970/- my booking is confirmed my checkin date is 30/05/2019 and checkout date is 31/05/2019 when i reached there there is a lock hanging on a gate when i ask to open a gate they says hotel is closed for last 1 month there is renovation work going around so no room is available.

I want to file fraudness over goibigo. I have booked a hotel bohra international in jaipur on 30th may at around 1.30 pm. On the same day 30th may i recognized that the chechin and checkout date are not match with my schedule then i called to goibigo customer care and they replied they have registered my requiest to modify date for hotel booking. After 2 h i have again called to goibigo customer care and then they answered me wait we are solving my problem they will call me after 10 mint and they called me back and mr. Shabab replied that they are not doing the date modification bz the bohra hotel not allowed them. Then i called to bohra hotel and they said if goibigo send them a mgs to change the date then they have no problem. I called back to customer care and talk with mr. Shabab and i have given him the landline no. Of bohra hotel they connected with them and processed my issue. Then i got an email for confirmation of modifying my checkin and checkout date without any extra cost. I was on conference call with goibigo and oyo customer care persons oyo told me that i got 58/- refund on my goibigo app that was reflected on my app but immediately mr. Shabab told me no you have charged extra 327/- with date modification i said it is ok. Bz day by day the hotel rates are fluctuated so it is ok. Then suddenly mr. Shabab told me that my booking is canceled by me (Customer) but i didnot canceled my booking how it can be possible. And at the same time i have checked my goibigo app and on that the booking is still confirmed. That means it was the fault of them only. And he is bleming on me that i have done that and i ask him what is the solution for that. He answered me the my money 1510/- (Prepaied by credit card) is nonrefundable and they are unable to provide me any hotel also. After some conversation mr. Shabab told me that he called me after 5 mint but now the time 1.14 am nobody called me back. Inbetween i called goibigo customer care so many time and they disconnected my call what the nonsense is going on i dont know. Now i want to stay in jaipur and i am in the train how can i manage my staying. And the responsibility of goibigo is nothing towards their cutomer. This service is cutomer unfriendly, fraud. I want my money back so that i can book another hotel or provide me the same accomodation

I was searching tickets for pune to goa on 31st may 2019, got options for 9:30Pm, and 11:55 PM as departure time, when i selected 11:55 PM aatmaram travels, and selected boarding point as hinjawadi bridge, time got changed to 12:00 AM 31 may 2019, that was a bigger glitch in their software/website... And when i tried to contact goibobo or aatmaram travels, nobody was picking phone... Sheer irresponsible and totally unprofessional low class business standards.
I just want to tell public that please refrain booking tickets from goibobo, go for make mytrip instead or redbus, those application s have better UI and customer support.

Ticket details:

Goibibo M-Ticket
Pune - Goa
Payment ID - -
PNR - TS[protected]NEGW/454476/Atmaram Travels -001
Travels - Sri Sai Atmaram Travels
Bus Type - Volvo Multi Axle SemiSleeper I-Shift B11R (2+2)
D.O.J[protected]
Dep. Time - 00:20 hrs
Seat No - 16, 15, 14
Boarding Pt - Hinjewadi Bridge
Add - Hinjewadi bridge, Pune
Contact - [protected] [protected] [protected]
Thanks for using Goibibo.com, Goibibo Contact - [protected], .,
Check Boarding Point on Map - https://www.google.com/maps/place/18.5971, 73.7188
T&C Apply.

I booked two train ticket for 21st may which were not confirmed. I even booked two tickets before that but i did not get the refund in original mode of payment but as gocash. I want my refund in my bank account through which the payment was made. I could use the gocash just for making bookings from goibibo. I want my refund to be shown in my bank account.

Dear sir,
Yesterday 29/5/2019 i was booked my ticket to name - aarav shukla in indigo airline there booking id is - gofld5be[protected] but these transaction was failed but in my account the booking amount has deducted (4932 rs).
I tried to call goibibo customer helpline number but i didn't found a option of customer service representative.
Sir, pls provide a information when i refund my amount.
I hope u consider my complain and reply me a very soon.
My mail id - [protected]@gmail.com
[protected]@gmail.com

My mobile no - [protected]/[protected]

Thank you!

Vinod singh

Dear sir, myself sourabh kumar vishwakarma, go for railway exam in prayag raj and booked a two ticket in rajshila travels through goibibo on travel date 30/05/2019 from delhi to prayagraj. But the bus are not drop in my destination, bus are under rto raid in kanpur due to extra load and its drop in kanpur at 10 am. So i want to give me my total fare because of service not complete.
Pnr no. 10200
From delhi to prayagraj
Board bus no. Up-95-t-4381
Boarding date: 30/05/2019

I tried to book a ticket with goibibo
But at transaction page it failef and ticket got cancelled
Also 6014 amount got deducted from account
And a message with words "6014 has been sent to ibibo group private li gurgaon"
So ticket not booked money is deducted...
Please kindly refund it as soon as possible
Refund it otherwise action has to be taken from my side...

As i have book flights from surat to haydrabad with return ticket.
My return ticket have written july month instead of june month so we try to reschedule ticket but goibibo take charges for that and they have not mention any details regarding rescheduling process on there website. So i want my rescheduling free of cost and also i was call in customer care twice and they do not reply of our quotation perfectly please proceed as soon as possible.

I booked a train from DLI to Jind Junction through goibibo app for 26th of PNR:[protected] and TRN:12481. The ticket status remained waiting and thus was not confirmed. I was therefore not able to travel. I request for a refund of the amount i had paid through the app. I also brought the issue in concern of the irctc. Fortunately they cancelled the ticket and also initiated the refund process. Now the refund lies with goibibo only.

Stayed at oyo flagship 29650 booked from goibibo website. The staff at hotel is good and polite. But the address updated on goibibo is incorrect. As per goibibo the hotel is 1.1 km from durgapura railway station but in exact it is 13 km away. Hotel has repeatedly sent emails to goibibo to update the same but they have not done it yet. Also, even after paying the complete amount on the goibibo website at the hotel i was asked to pay rs 290...

Hello,
I booked an Internation trip via Goibibo and i had added a connection protection to my itineary. However when checked online it was not listing on my Trip details. Contacted the company staff and they told me that the connection protection has not been added and it can only be added at the time of booking. However no where in the terms and conditions it states that it can only be added at the time of booking. Please see attached the terms and conditions. Also when called on the customer care they just gave me assurances on call back within an hours. However I havent got a call back till now from their end. SR#27954211 has been raised but no response yet

My name is mayank garg. I booked the flight from goibibo 1 month ago and they showed me a connecting flight from delhi to bangalore i. E delhi to hyderabad (Spicejet - 9:30pm on 15th april) and hyderabad to bangalore (Air india - 3:30 am on 16th april). When i reached airport then spicejet confirmed that their flight is running at 12:30 instead of 9:30 pm and they have told the same to all the booking websites but goibibo didn't updated and showed me wrong itinerary due to which i have to miss spicejet as well as air india flight that day.
Spicejet agreed to pay full refund and same has been transferred to me but air india applied cancellation charges. I asked goibibo team to process my refund but they are not processing
I already registered a complain with goibibo with request no 27504961.
But its still open with their customer delight team and they are not responding to me. I have made several calls and mailed them number of times but didn't receive anything. Its been more than 1 month now and i still didn't got the refund for air india flight.
Whenever i call goibibo support then first support team tell that this issue is with customer delight team so they will get back. They told that they can't even cancel at their end and process the refund amount as this case is pending with customer delight team.
I'm frustrated now as there is nobody to help me from goibibo.
Please help me out and help me in processing my refund.

Hi i am unable to write review. I see my review option is not given in my past bookings. I used to earn gocash & help other travelers by posting review. I have already share concern with customer care but still problem not solved. Kindly give review option. My registered number is [protected]. Recently i stayed at ranchi. Kindly solve it. My request tracking id is goibibo[protected].