Ibibo Group / Goibibo Complaints & Reviews

Sir
I have already registered complain on 19th April 2019 regarding jet airways cancellation of tickets from Dubai to Mumbai after shutting down it's operation
As It has been more than three months ...no updates on my refund rs 25000 thousands as your previous mail stating that refunding process will be initiated within or after 45day but it's more than three months ...
Now let me know when refunding process will be initiated and deposit in my account... I have shown lots of patience...
Flight no -9w577
Pnr no-pyxnnj
Manoj Kumar Pandey

Dear Team,

I have got refund message from Goibibo, Dear Nikhil, We have completed your refund of INR 1225, please check your email for details and break up. The Bank Reference Number for the transaction is 74163269165017564838849.You can check your current refund status of this booking by clicking https://go.ibi.bo/7jW95GwOtX Thank you for choosing Goibibo. But i don't received any amount in my account
and give link for refund status showing error.
So, Kindly resolve my issue.

My pnr no is [protected], travel date was on 09th of may, when i booked my booking status was on wait list, uptill my travel schedule my booking was not confirm. I have been penalized by Ticket checker (TC), 1k INR per ticket as per irctc rule if booking is rejected due to any reason than passenger gets full refund, however it is more than 1 month but still i didn't got any refund.
I am surprised that their is no follow up email or sms or call from goibibo which leads to spam.
I wrote 4-5 emails to you guys but still i didn't got any reply from you again poor service and seems as an spam.
In this frustrating situation still i am just requesting you to refund my money as soon as possible you can. Refer the screenshot below.
Regards,
Nandraj Kalauni

I have booked a hotel at kolkata through goibibo.
I wanted to know the contact number of that hotel as I want to know the exact location and some more details as I have two days meeting at kolkata. I had called the customer care number but the executive was not at all interested in providing me ant details.the executive had put my call on hold for 20 to 25 minutes and after that he told me that I ll get a call in half an hour and ll get the contact number of hotel.its almost one hour and I didnt get any call. I think I did a mistake by booking through goibibo...with this type of poor service I ll advice everybody through every source not to make any booking through goibibo..i ll go tomorrow and I do not have any details of hotel...I have so much other work but so much time is wasted just because I booked the hotel through goibibo...if you cannot provide service to customer than why does you provide option to book through go Bilbo...just because booking is done through this site the customer have to suffer so much...

I have booked OYO 35366 hotel shiv murti booking id HTL9W5T34Q. Amount 2820 deducted from my bank ac .But when Mr Rakesh had gone to the said hotel owner clearly denied check in .your contact number which was printed ia a OYO help desk number and they also told that hotel got full so there was no other option to find new hotel ...
So please dont cheat people like this and give me full refund ..
Regards
Manas Mukherjee

I had my jet airways flight on may 23 which was cancelled by airline.. It's been 2 months since goibibo called n said they will do the refund.. But till today no respond from them.. I cannot contact them as everything is automated.. I think there should be better customer care no from whom we can get our problem solved.. I'm really tired trying to contact them.. After I complaint here they will send one mail saying will call in 2 hrs but they never do.. U r losing ur customer seriously.. Plz contact me soon

Raksha S
[protected]

Hi Goibibo & Legends Inn, Coimbatore.
Would like to share few information about hotel service which your team to take stern activity to improve your golden service OR otherwise will spoil your reputation is sure.
With reference to the goibibo booking id HDLZMCPFJ8, reached your hotel at 4.15 early mornings and come to know there is no room vacancy. Immediately we kept our bag in your reception and went for walking and back to hotel at 7.15 AM on the same day 12.06.19, come to know still there is no room available to accommodate through Mr. Easwar (Receptionist) and we asked to be seated. Immediately found Mr. Easwar allotted room to one gentleman with smile and we requested him that why hesitating to give room to us even though we hired early check in through goibibo after said new customer absence at reception.
Mr. Easwar got angry on me and arrogantly said that “Legends Inn” will prefer the customer directly booking with them and further any query any, he asked me to wind up from that place and asked me to check with only goibibo or otherwise have to wait till 12.PM as per the policy because of availability of room.
We do agree policy because we are working in corporate companies as professionally with legal background but the way Mr Easwar treated us like a beggar like showing his hand and asked me to go and sit at corner without respect is disheartening is the reason why spending time and writing the letter to avoid rotten eggs in servicing industry. We have not expecting red carpet treat and as a common man who paid should have an at least minimal guarantee of respect. Finally he offered a room at 7.30 AM because he himself felt guilty about treated us and we didn’t open our mouth for any reasons. (Pl refers CCTV footage).
Pros. 1, Hotel situated at posh area, service is good except one bad experience, and food is good.
Overall shall rate 5/5.
Note: 1. This is my first complaint after 30 stays in Pan India through goibibo FYI.
2. Copy sent to goibibo through “APP” in review option.

Warm BRegards,
N Srinivasan. B.E., B.L. (Civil Engineer, an Advocate and Sr. Journalist).
Advocate-Madras High Court; Sub: editor- Genius Reporter
TNTAM 19494, RDIS No.654/2010.
[protected].

I have booked a hotel in Chennai Velachery, fro 14th check-in and 15th check out for oyo orchid Sanskrit Velachery through goibibo and amount has been paid through phone pe ...that particular hotelier didn’t allow as no I’d is showing from their end so they denied us ..but here we lost our money worth Rs 950 which is not refundable now nd also my valuable time .i contacted ur customer care serivice but the response is very bad they didn’t sort out my query

Hi GOIBIBO Team,
EXTREMELY DISSATISFIED With your services. After receiving booking confirmation and payment deduction almost 25 days before, When we reached the hotel, They said the hotel has revoked its services and many times informed Goibibo but the listing is still active. I am frustrated with the non-active work and lethargic nature that u are listed with dead hotels and the customer is getting fooled. My parents, aged 67 reached the hotel and found that the booking is not LIVE.
WHAT KIND of services are you giving. Shut down your business and sit at home. You guys dont deserve to be in market.
With this I demand my Full refund of 12101 as well as a compensation of 15, 000 INR as today on the day of check-in I had to book another hotel in DOUBLE the rate for the lesser service hotel that too with only breakfast. I am unhappy and I will take you to the consumer forum if you don't accept this.
Your Hotel Booking is Confirmed at Oyo 8660 Hotel Cozy Nook, Dalhousie, India,
Booking ID : HTLKPNUYZC
Your numbers are not contactable., there is a lot of hold and other number says not active.

I was booked hotel on 9th & 10th hotel cama rajputana hotel at mount abu.we checking on Early morning hotel team provide 2 PM. we are already confirm with goibibo team & also Hotel staff but both are not provided.Hotel staff member not give proper answer & behaviour also not good.

My suggestion is Do not book cama rajputana hotel & do use booking website like GoIbibo group

i will go to police & Consumer Complain team, .

Please note that I had booked a hotel for 10th of June 2019 in Shillong called Jessica Residency via Goibibo. This hotel was listed to be an Airconditioned property on Goibibo. When I reached the hotel they informed that the entire hotel does not have any air conditioning.
I immediately reported the matter to Goibibo and requested them to arrange for another hotel to which they offered a property 31 kms away. I refused that.
Then they offered me either rupees 2000 in cash or rupees 3000 in Goibibo cash. I refused both as I required a better solution.
I requested their supervisor to call me to which they said they will arrange a call back.
Today is the 14th of June and inspite of my repeated emails and calls no one from their customer service is contacting me and I am forced to register this complaint against them.

Ibookedpropertyandgoibibogave wronglocationandcalledgoibibo putmeonholdandagainibookeda cabandwenttopropertyandat propertynomobilenetworkand slumareaandtoldto sharescreenshootasshared.Again toldiwillgetcallbackandnoresponseandimadebookingagainand thatpropertytoldtabnotworking sowecantgivecheckincalled goibibotoldwillcallbackno resposecheatandfraudcompany onlywastageoftimeand moneyintransportallcheat.

I had cancelled my ticket booking ( PNR N8NBXR) through Indigo web based .The web assistance says the ticket booking has been cancelled ( with no cancellation charges) and the money ( Rs 17387/-) refunded to GoIbibo as the booking was done through GoIbibo.

Regret the money is not yet credited to my account.
rgds
Augustine Kachiramattam
[protected]@yahoo.com

Its wonderful seeing the groups going towaqrds technology and goibibo got GIA for their cost cutting, however its so terrible. For a simple querry i have been wasting my hours and getting into loops n loops.
Whenever i tried calling goibibo in their toll-free numbers the automated tone tells me always that they are flooded with call and for hotel booking do it via website.
i TRIED WRITING TO THE MANAGEMENT regarding the same, and even for writing to their management they need a service ticket number.
How will you get a service ticket number - by talking to the rep which you wont ever be able to get.
What a loop goibibo . If you are so high on cost cutting, shut the website start a cheaper business which doesn't involve customer serviec.

I booked hotel Ganga at Shimla on 4th Jun around 10:30 pm (Booking ID: HTLUNECGYE) for 3 days from 5th to 8th Jun through Goibibo. I traveled to Shimla from Delhi on 5th Jun in my own car with my family and reached the hotel around 06:30 pm. Hotel staff denied checking in the hotel because they didn't receive the booking confirmation from Goibibo. I called in the Goibibo customer care and asked them to solve it but after 15 min they called me and said that they are unable to resolve my query and will refund the entire booking amount in 14 working days. I was really surprised by their behavior, how could they do this to a customer who already paid the entire amount in advance and they already confirmed the booking by sending a booking voucher to me.

This was ridiculous I traveled in the car for more than 10 hrs feeling very tired and sitting in the lobby with my family. After that, I left my family in the lobby to find out the rooms in another hotel and it was very difficult to find the room due to the season time.

After discussing with the hotel staff I got to know that these are the usual cases with Goibibo. Every day 1-2 customer faces the same problem.

I think some strict action has to be taken against Goibibo, so in the future, another customer couldn't face the same problem.

Hi,
I'm complaining on this forum as I'm not getting any response from the Goibibo team. I booked a hotel through Goibibo which was listed as refundable at the time of booking. However, now when I'm trying to cancel it, the refundable amount is coming down to zero. On the official Goibibo app its still showing as refundable. I complained the same to Goibibo customer care when they informed that they would look into the matter and contact us with their customer delight team, but no response from their end yet. Tried calling Goibibo customer service many times but call is not getting through.
Humble request to look into the matter and help me out.

Hello team,
I am following up with your customer support team since last 1.5 months about refund of my amount for cancellation of tickets. My PNR number is UACNEH. I have been paid partially and remaining amount is still pending since last 1 month. Every time I called them I been asked to have patience and I will get call back. But no response and 3 supervisor attended my call till date all assured to get my query resolved ASAP.

This is the worst service I have ever received and I will never ever used your portal to take servt and I advise others too to avoid such pathetic service

Vaibhav Mallya

Dear Team,
I have booked a flight ticket on Goibibo to travel from Chennai to Doha on ******. My PNR (*****).
I changed my flight to 17th august directly with indigo for the same PNR and got the confirmation on the same. Due to change of date and fare difference Indigo airline refunded ***** INR to Goibibo. But when I checked the same PNR on Goibibo it still shows old booking only.
Also I got the confirmation from Indigo stating that amount is refunded to Goibibo but so far there wasn't any communication from Goibibo.
I have searched a lot for a mail id to write to, couldn't find any answers from Goibibo for my refund.
Requesting your support to avail my refund ASAP as this is pending for long time.
Nikesh Jayakumar

We booked four room in Galaxy inn hotel manali by goibibo online booking systems from 05.06.19 to 07.06.2019 for two days and online advance pay Rs. 15896/- through atm card. but when we reach on hotel there are one room is found in very bad condition. so that we are not stayed in 1 room. not responace given by goibibo nor hotel manager. Hotel manager make a worst behave with my family group. so that we taken one room far 500mts in other hotel # DEVLOK#. after calling goibibo not take resopence anf not refund of one room RS. 3996/- . we have 35 calls by two mo. no [protected] and [protected] . many time hold long period . but not responance.
please give my refund by goibibo and take needful action against goibibo and hotel.

I am regular consumer of GOIBIBO. Recently I book a flight from Jodhpur to Bombay . This flight Ticket cost was Rs 3596. While making payment of Rs 3569 I make online payment through SBI Bank netbanking which was transferred to GOIBIBO vide transction ID [protected]IGAGILLQR1. At the time of booking flight ticket there was balance of Rs 3247 gocash+ in my GOIBIBO account. This amount also deducted from my gocash+ balance against flight booking.
Please arrange refund my gpcash+ balance of Rs 3247 in my GOIBIBO account