[Resolved] Ibibo Group / Goibibo — refund of jet airways cancellation | |||
On 19th April I requested for refund of cancellation of Jet airways flight from Delhi to Mumbai of 11 June as below. (Thank you for calling goCare. we have registered your service request under Dom Flights - Refund - Refund Status Enquiry / Request. Your service request id is 27557490.) But on 5th May I called them they said no refund request has been taken for cancellation. I provided my above request number then they said due to system error it was not processed. And again they provided me the new request number and said with a week it will done and I will receive a call from refund team. But till now nothing done. I don't what to do now. Please help if anybody can help? Best Regards, Jitender Maurya (Thank you for calling goCare. we have registered your service request under Dom Flights - Refund - Refund Status Enquiry / Request. Your service request id is 27807089.) Was this information helpful? | |||
Jul 14, 2019 Complaint marked as Resolved Not resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 20, 2019 Ibibo Group / Goibibo Customer Care's response Dear Jitender Maurya, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLDAND5f6cf[protected]. In reference to your complained, our team is following up and in constant touch with Jet Airways to get updates on your booking refunds and will keep you duly informed about the status of your refund. We will process the refund as soon as we receive it from the airline. Viewing their current situation, it is likely to take some time. We are unable to commit any timeline at the moment however rest assured that our team is working tirelessly to fast track the refund process for all our customers and you will be notified with the latest update/s. For any clarification, please revert on the Ticket #27807089. Assuring you best of our services. Regards, Team-Goibibo | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
5116
Pending
0
Resolved
1767
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Have not received GST invoice of my hotel booking at IBIS Kochi on 25th April
Plz send it to my email id
[protected]@gmail.com
anki.ankita.[protected]@gmail.com