[Resolved]  Ibibo Group / Goibibo — unauthorized charges debited to my account

Dear sir / madam

Earlier l launched a complaint regarding hotel booking made through gobibo.com on 12 th may 2018.in that case transaction has been showed failed but amount of rs 9246/- was debited to my account. After that you looked into the matter and told me that there is no any such amount credited to your account. So i launched a complaint in my bank (Bank of india). After their survey they told me that the transaction was successfully done. They also mailed me the same.

So kindly look into the matter and resolve this issue asap

Details are as below :

Name mrs nivedita prashant hardikar
Card no[protected]
Transaction date 12 may 2018
Amount rs 9246/-
Transaction pay u id seq no pos ibibo group private
On pass book medr / ibibo group v/d 12.05.2018
Email id prasant. [protected]@gmail.com
Contact no [protected] / [protected]

Pass book image attached

Id 1745113
Transaction id gohtldv3aqgf7gq
Pay type collect
Pg request time may 12 2018 12.47pm
Pg response time may 12 2018 12.47pm
Status failure
Extended status time out
Pg mmt pass
Amount 9246/_
Vertical hotel
Pg txn id m[protected]
Bank txn id none
Txn type normal
Email [protected]@icloud.com
Mobile no [protected]
This information is provided by my bank (Bank of india)

Regards nivedita hardikar