Ibibo Group / Goibibo — using my email address to send someone else's communications - an attempt at identity theft and fraud

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Hotel classic,

Every day they shifted to other room.ac was not working, bathroom cumod switch was broken etc etc

You have rated
1/5
Jun 28, 2019

The above is a copy of the email received by me today but meant for some ravi shankar. These emails are coming to my inbox again and again. Please ask goibibo to find out the correct email address of that ravi shankar and stop sending me emails meant for him to my email address or else, i will take serious action against goibibo and their thief sister concern, redbus.in, which has also done the same thing in the past despite several warnings.

I have written to redbus.in and goibibo.com several times regarding this issue and goibibo.com is now sending me some ravi shankar's emails all over again to my email address and trying to steal my account and credentials. Please have the goibibo management arrested because they are doing this time and again despite writing to them, to the national consumer forum and more. Is this the true digital india? Stealing others' email accounts?
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Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Jun 28, 2019
Updated by Sksi1
Hotel Classic

Booking ID: HTLR9UWT64
Checkin Date: 21 Jun 2019
Checkout Date: 24 Jun 2019


Hi Ravi

Will you please take a minute to share the experience of your recent stay at Hotel Classic.


You can start by rating it

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Your review will help millions of travellers across
the globe make wiser decisions.

This is yet another email i got addressed to someone named Ravi Shankar. If this is not corrected, i will make sure that stringent action is taken against goibibo
Jun 28, 2019
Updated by Sksi1
I have complained to Mumbai police and TRAI but to no avail. Goes to show how even this new government is.
Jun 28, 2019
Updated by Sksi1
It is the same with every single government. For the first few years, they will pretend to be good and after some time, they will show their true colours even to honest taxpayers like myself. Even if i complain about such companies, absolutely nothing will be done about it and the harassment of good people will continue. Keep up the good work, new India. Shame on you!
Jun 28, 2019
Updated by Sksi1
I say this because TRAI is a government organization and just one year after my complaint regarding the same problem against redbus.in, goibibo, its sister concern does the same to me.
Jun 28, 2019
Updated by Sksi1
Where are my Achche Din? Where are they?
Verified Support
Jun 29, 2019
Ibibo Group / Goibibo Customer Care's response
Dear Sksi1,

Greetings from Goibibo.com

This mail is in reference to your booking id:

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We checked this booking details and unable to find any such e-mail sent to unauthorized person/account holder.

Since its a public platform, we request you to forward the e-mails you received to Goibibo, for further investigation.

Once again, apologies for the inconvenience caused.
Assuring you best of our services.

Regards,
Team-Goibibo
Jun 29, 2019
Updated by Sksi1
Are you buggers suggesting that I am lying to you? I copy pasted the entire email that you sent me. The same has happened to other people, who made the mistake o[censored]sing your website and services. I can paste further proof of your abuses here posted by other people. May you all rot in hell and may God curse you.
Jun 29, 2019
Updated by Sksi1
I don't want anymore of your bull crap asking me to talk politely to you because you indirectly called me a liar. Here is further proof of the entire email sent by you people to my email address. You had cusses coming at you. You people deserve it. Now tell me that you didn't find the below booking ID, you terrorists.

Hotel Classic

Booking ID: HTLR9UWT64
Checkin Date: 21 Jun 2019
Checkout Date: 24 Jun 2019


Hi Ravi

Will you please take a minute to share the experience of your recent stay at Hotel Classic.
Jun 29, 2019
Updated by Sksi1
Hey GoiBIMBO aka RedThug,

How do you feel now when I call you by the wrong name? How do you feel when I write the truths about your third class, fraud company publicly while addressing your stupid concern by the wrong name? I feel the same way when someone abuses my email address and tries to steal my identity and email account - especially the email address I have used for years for everything. @Mumbai Police - please give the relevant department orders to have these people at GoIbibo.com arrested for cyber crimes and have their company shut down for good. They are frauds and everyone knows this about them. Thank you and I hope that you realize that my using abusive words was merely to get back at these thugs and let them feel how i felt when they deliberately abused me and mentally harassed me by sending me some Ravi Shankar's emails to my own official email address.
Jun 29, 2019
Updated by Sksi1
* stupid reply, not concern - it is a typo. Please excuse me
Jun 29, 2019
Updated by Sksi1
Saranyasathish

Sep 7, 2016
Sending mails to a wrong person
Hello...This is Saranya Rajamanickam ...I'm writing this to the customer service of redbus...by the way some person named saranya travels frequently from Coimbatore to nagarcoil...n u r sending those travel information to my mail...please check in the correct mail id of the person and send ur mails...I'm not the one whoz using ur service...I'm in abroad ...and I'm getting ur red bus mails frequently named with some other person...plz check and sort it out immediately...and kindly don't send any such mails...I don't want any such issues thereby...correct it asap...kindly do something...

https://www.complaintboard.in/complaints-reviews/redbus-l31774.html

Here is more public proof that I am not the only victim of goibibo.com's sister concern, redbus.in's and goibibo's abuse of other people's email addresses. Thank you
Jun 29, 2019
Updated by Sksi1
@GoiBIMBO - why would more than one person lie to you? Now tell me - why did you call me a liar on top of abusing my identity and email address?
Jun 29, 2019
Updated by Sksi1
And that too, one of these complainants, Ms. Saranya, is not even staying in India. She is an NRI. I have been an NRI for a short period of time myself. So, why would we lie to you people? It is actually the other way round.
Jun 29, 2019
Updated by Sksi1
Saranyasathish

Sep 7, 2016
Sending mails to a wrong person
Hello...This is Saranya Rajamanickam ...I'm writing this to the customer service of redbus...by the way some person named saranya travels frequently from Coimbatore to nagarcoil...n u r sending those travel information to my mail...please check in the correct mail id of the person and send ur mails...I'm not the one whoz using ur service...I'm in abroad ...and I'm getting ur red bus mails frequently named with some other person...plz check and sort it out immediately...and kindly don't send any such mails...I don't want any such issues thereby...correct it asap...kindly do something...

https://www.complaintboard.in/complaints-reviews/redbus-l31774.html

Here is more public proof that I am not the only victim of goibibo.com's sister concern, redbus.in's and goibibo's abuse of other people's email addresses. Thank you
Jun 29, 2019
Updated by Sksi1
I am quoting someone else, who is also a victim of redbus.in fraudulent online activities like myself -

Saranyasathish

Sep 7, 2016
Sending mails to a wrong person
Hello...This is Saranya Rajamanickam ...I'm writing this to the customer service of redbus...by the way some person named saranya travels frequently from Coimbatore to nagarcoil...n u r sending those travel information to my mail...please check in the correct mail id of the person and send ur mails...I'm not the one whoz using ur service...I'm in abroad ...and I'm getting ur red bus mails frequently named with some other person...plz check and sort it out immediately...and kindly don't send any such mails...I don't want any such issues thereby...correct it asap...kindly do something...

https://www.complaintboard.in/complaints-reviews/redbus-l31774.html

Here is more public proof that I am not the only victim of goibibo.com's sister concern, redbus.in's and goibibo's abuse of other people's email addresses. Thank you
Jun 29, 2019
Updated by Sksi1
Please do post the above complaint, https://www.consumercomplaints.in if you do not want me to look like a fool

Saranyasathish

Sep 7, 2016
Sending mails to a wrong person
Hello...This is Saranya Rajamanickam ...I'm writing this to the customer service of redbus...by the way some person named saranya travels frequently from Coimbatore to nagarcoil...n u r sending those travel information to my mail...please check in the correct mail id of the person and send ur mails...I'm not the one whoz using ur service...I'm in abroad ...and I'm getting ur red bus mails frequently named with some other person...plz check and sort it out immediately...and kindly don't send any such mails...I don't want any such issues thereby...correct it asap...kindly do something...

Source - https://www.complaint board.in/complaints-reviews/redbus-l31774.html

Here is more public proof that I am not the only victim of goibibo.com's sister concern, redbus.in's and goibibo's abuse of other people's email addresses. Thank you
Jun 29, 2019
Updated by Sksi1
Please do post the above complaint, https://www.consumercomplaints.in if you do not want me to look like a fool

Saranyasathish

Sep 7, 2016
Sending mails to a wrong person
Hello...This is Saranya Rajamanickam ...I'm writing this to the customer service of redbus...by the way some person named saranya travels frequently from Coimbatore to nagarcoil...n u r sending those travel information to my mail...please check in the correct mail id of the person and send ur mails...I'm not the one whoz using ur service...I'm in abroad ...and I'm getting ur red bus mails frequently named with some other person...plz check and sort it out immediately...and kindly don't send any such mails...I don't want any such issues thereby...correct it asap...kindly do something...

Source - a different complaint website

Here is more public proof that I am not the only victim of goibibo.com's sister concern, redbus.in's and goibibo's abuse of other people's email addresses. Thank you
Complaint comments 

Comments

I will NOT tolerate your lies. I copy pasted the entire letter and you thugs at Goibibo are telling me that I am lying to you? May God curse you, you bloody buggers. Die in hell and rot over there by the curse of God.
Please do not make me look like a fool, https://www.consumercomplaints.in. Please make the posts by Ms. Saranya public.

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