[Resolved] Ibibo Group / Goibibo — wrong terminal mentioned in the app so missed the flight and now denying refund of new ticket after commitment | |
I was flying from new delhi to ahmedabad on 10th feb but there was wrong terminal mentioned in the ticket. When i reached terminal 1 (As mentioned in the app) then i got to know that go air operates from terminal 2. Somehow i managed to reach terminal 2 but the gates were closed. Please check the image attached where terminal 1 is mentioned in the app. One of the goibibo executive told me to have a new ticket and they will reimburse it. I just had to share the image of new ticket in the same mail we started communicating I took a new flight which was around 10 hours later and once i reached ahmedabad, i shared the screenshot with them on the same day (10th feb). Now i again checked the my booking some days ago in goibibo app and now it is showing terminal 2 (Which was previously showing terminal 1), it clearly states that there was something technical problem which leads me to wrong terminal and now how they corrected the that technical problem. After lots of fake commitment of call back arrangement, lots of lengthy & hectic discussion and illogical resolutions, now they are denying to reimburse of new ticket whereas it clearly states that it was a technical problem from their end. Please have a look at both the images where it is clearly visible that how they changed the terminal in the app Was this information helpful? | |
Apr 3, 2019 Complaint marked as Resolved No steps has been taken till now..They are just being over smart and behaving like illiterate person.
They came up with resolution where it is being proved that they are completely illiterate people and these people are representing goibibo Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Feb 25, 2019 Ibibo Group / Goibibo Customer Care's response Dear Yugalshah394, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLD181fb[protected]. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that our Management team is getting the case facts checked and will connect with an update shortly. For any clarification, please revert on the Ticket #26783188. Assuring you best of our services. Regards, Team-Goibibo Verified Support Apr 03, 2019 Ibibo Group / Goibibo Customer Care's response Dear Yugalshah394, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLD181fb[protected]. We checked booking details and observed that our Management team already replied with the closure, stating -as per our technical team validation, terminal 2 was shown on the app and 24*7 support which was correct information. We regret but no refund would be applicable in this case. For any clarification, please revert on the Ticket #26783188. Assuring you best of our services. Regards, Team-Goibibo | |
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