ICICI Bank — 0.75 cashback not credited for a transaction done on 12/5/2017

Address:

Panchkula, Haryana, 134116

Hi, i made a fuel transaction of rs1554 on 12th may 2017 at hpcl, vishal services, sector 31, chandigarh, chandigarh transaction id/auth id is 478138 but till date 0.75% cashback reversal not done. Since it was an hpcl outlet and i swiped mine icici bank coral credit card (Both have tie ups with each) and asked bank customer care about reversal not done but they simply refused to do anything and asked me to contact fuel outlet. Below is the content of the email send to me by icici bank customer are from customer. [protected]@icicibank.com "we regret our inability to comply for the reversals of rs.0.75% as fuel cash back in the credit card account. We inform you that cashback will be processed by the dealers (I. E fuel outlets, public sector undertaking oil marketing companies). Hence, we request you to check with the fuel dealer with reference to cash back of rs.0.75% on your credit card account." i was travelling and got myself refulled thinking it was hpcl outlet and icici bank has tie up with them. Does this mean incase of such issue i have to contact fuel outlet and bank cannot do anything or doesn't take any gurantee.