ICICI Bank — A gift card request raised and never received

Address:	Bangalore, Karnataka, 560029
Website:	www.icicibank.com

This has been an extremely horrifying experience from your bangalore gift card section and their supervisor imran.. I had applied for a gift card which was dispatchd to some unknown address and after several promises and re-requests not being fulfilled, i asked to cancel my request and refund my money. I was promised again that i would be geting the money by may 1st, then by may 2nd and today they are saying i wil receive by may 5th.. Imran who said he is the supervisor, kept promising that he would call and update me, which never happend
I have spent a lot f time and my money in 1 request of geting a gift card for my boyfriend's birthday which was on april 19th and i have had the worst customer service experience of my life
I demand my money (Rs10114) to be credited to my accound immediately and a compensation for the waste of time and unpleasant experience.