[Resolved]  ICICI Bank — aadhar card updation

Address:New Delhi, Delhi
Website:ICICI Bank

As per government of india it is mandatory to link aadhar card to savings a/c. Since i have icici bank saving a/c i tried several times to through net banking to do that but every time same error comes up.

I personally went to:
Icici bank,
Shop no. B - 7, dda market, nelson mandela marg,
Pocket 10, sector b, vasant kunj,
New delhi 110070, india

Ifsc code: icic0001037

I personally went to the above branch on may 29th 2017 and handed all paper work to ms. Aman deep kaur. But no action was taken.

Then i again went to the same branch on july 4th 2017 and met mr. Sunil kumar (Branch manager) and again did all paper work. He assured everything was taken care and gave me service request number # sr[protected]. I have the signed proof of that service request.

Tried to send several emails to complaint center but no action. All representatives over and over again ask me to do it through net banking or contact nearest branch. I have tried both of the options end number of times but no result.

Still till date (August 30th 2017) no action taken. Government of india is making it mandatory to update aadhar card liked to savings a/c but bank is refusing to assist.

What should a customer do?
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Oct 1, 2017
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 31, 2017
ICICI Bank Customer Care's response
Dear Vee G,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Comments

Hello ve

This is with reference to your query raised with icici bank

Your request has been forwarded to the relevant team, who are working on resolving your issue at the earliest. Your issue will be addressed promptly and our team shall get back to you with a resolution within two working days. Any problems place contact it's customer service number [protected] any time help me sir Aadhar Card

If you h update ave any queries, please reach out to us.

Regards
Ashish

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