ICICI Bank — Abusive and Rude behavior by ICICI staff at Rohini Sector 8 branch

Address:

New Delhi, Delhi

I am a wealth management account holder of ICICI Bank and on 16th May 2015, I went to ICICI branch at Rohini sector 8 in Delhi. It was just 5-10 minutes past 2 o'clock in the afternoon on a saturday. Since the closing time had just passed, the shutter was half down. However, people were being allowed to go inside.When I saw this, I requested the guard and one executive to allow me also to go inside like the others. I had to deposit money urgently or my work would get delayed till Monday. To my surprise, the executive was highly unhelpful to me. I kept requesting to him 5-6 times but he didn't allow me.During our discussion itself, 3 people were allowed to go inside while I was not. This was really frustrating and soon my discussion with the executive took a highly violent turn and we both started speaking abusively to each other. Since I was alone and there was a shutter between both o[censored]s, this executive kept on increasing the tempo of his abusive speech from behind the shutter and just wouldn't stop using the worst behavior possible.I have seen customer service executives being polite out of turn and trying to help a customer on their own. But here was an executive who was not only unhelpful but also rude and abusive to a so called privilege account holder. If this is how privilege customers are treated by ICICI, then God knows how do they treat regular customers. Ultimately, my work was delayed till Monday and I want to share this with whoever is reading this. I don't know whether anything can be done or would be done in this case but I want to share one of the worst experiences of that I have faced as a customer in my life. Soon, I will shift all my dealings from ICICI to another bank.