ICICI Bank — account freezed | unable to do any transaction

vijay_12_vijay

from Powai, Maharashtra

Address:

New Delhi, Delhi, 110059

My account is freezed without any reason contacted customer care they said to visit near branch. visited the branch 3 weeks back. they said it is technical issues will be fixed.
But still my account is blocked and i m not able to do any transaction. not able to visit branch or contact branch.
Worst experience with ICICI bank these days.

At this situation customer care is not helping they just say that they can't help and its very hard to reach ICICI bank customer care.
just want my account and Fd to be unblocked.
Branch managers not picking up phones.

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ICICI Bank customer support has been notified about the posted complaint.

Mar 31, 2020

Updated by vijay_12_vijay KYC and biometric is already done. they have freezed my account without any intimation or information.

Verified Support

Apr 01, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0djrs) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 01, 2020

Updated by vijay_12_vijay Their Response as expected: we are currently unable to assist you through E-mail. You may login to your internet banking account on our website www.icicibank.com or login to our Mobile Banking App for fulfillment of your request. We thank you for your patience and co-operation.
Do they even have a customer not so care team.