[Resolved] ICICI Bank — Account Locked - Restructuring not provided on car or home loan under restructuring 1.0

Yadnesh Gaud

Aug 26, 2021

Address:

Pune

My ICICI savings account is showing negative balance, Today, i deposited Rs. 50, 000/- by taking personal loan to pay credit card dues but the bank is saying balance insufficient to transfer funds. I can see my account balance online but not able to transfer funds.

I requested ICICI home loan and car loan team for restructuring of my home and car loans, but that also is pending and no reason given till date. Provided them job loss and salary cut - salary slips for having restructuring done under 1.0. Dropping mails to headcustomerservice but they are not reverting back on mails. One call comes after every mail, saying its in process. But nothing happens.

And now my funds are locked, i will be in serious trouble if funds not released to use.

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Sep 29, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (463102) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team