ICICI Bank — account opened even after paying minimum amount every month

Hi, I've been paying my personal loan EMI and minimum amount due every month to agents of icici bank, but still the lien my account every month and i have to do multiple calls to same agent to remove the lien. Now they are not even picking the call. I cant's properly use my idirect account and my icici account for that. I urgently want to unlien my account as i will recieve my salary amount in 2 or 3 days. And also as rbi has directed that we can stall next 3 month's emi so i would like to get my personal account unliened so that i can use other features of bank account.