[Resolved]  ICICI Bank — Action required: complaint against icici malleswaram bank executives

Address:

Bangalore, Karnataka, 560003

I had gone to deposit some cash into my sb account and reached bank at 6:40 pm on tuesday, 15th, nov, 2016', however, first the security guard tried to send me back stating the bank is closed and was rude enough. I told him, i wanted to talk to the manager and i asked my wife who also holds an account with icici bank to deposit the amount considering the bank officials will behave properly with a lady.

The lady (Icici bank employee) at the deposit counter behaved rudely with my wife stating the bank is closed (6:40 pm). The lady employee was surrounded with other colleagues as well, well prepared to leave the bank and go without servicing the customers. She said the bank is closed at 7:00 pm, however there were 20 minutes more and my wife insisted that the time is still present. Also, the bank timings are 8 am to 8 pm for malleshwaram branch as i was told over phone.

Finally, the lady staff accepted the deposit with a denial expressions.

This is not once instance that i found at this malleshwaram branch, but i myself faced many such denials from your esteemed bank executives.

I never complain about such petty things but this was over the limit, hence i request you to take strict actions against these bank officials who spoil the image and reputation of your esteemed bank.

Again, when my wife asked how to change the name of the account, the another official (Gentleman) told her to close the account and open a new one. This is highly unprofessional substandard behavior from your bank officials.

Appreciate your quick response and actions on this.