[Resolved]  ICICI Bank — Amazon credit card blocked with out doing proper investigation

Amazon Pay/ICICI/Concern,

i would like to raise a complaint to ICICI +AMAZON for doing a fraud to me i was using my amazon pay card ending with last 4 digits 4005 i did transaction with in limit by using my card, i had never been intimated that i am not suppose to use my card above certain limit.

A)why & for what the card has been given then do i am supposed to put it in my wallet & occasionally wave in the air to show off instead of doing transactions????

b)where it was mentioned that rewards point above 2000/- rs in a month is upper cap for any card.

c)furthur no here i was intimated that my usage is getting above the upper cap of 2 lakhs rs in a month.

d)why were my orders taken & were not cancelled when they were crossing the upper limit of shopping in a month ???

e) kindly prove that I used my transactions for commercial uses as they are for us at home .
Further i will not beg you to reactivate my card it's up to you because if i use my card you people also get revenues but (YES I WANT MY REWARD POINTS CREDITED TO MY ACCOUNT AS THEY WERE EARNED ON ALL VALID PURCHASES. I HAVE ALL RIGHTS TO GET THE SAME KINDLY CREDIT MY REWARDS POINT TO MY AMAZON ACCOUNT) I have already stopped using your card for shopping since you put my reward points on hold last month, and was used for only making utility bill payment on amazon last month.

NOTE:- I am surely going to consumer forum as this is not the way to treat your customers by blocking there cards & eating there rewards points as per your wish & one sided decisions
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Jul 22, 2023
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2023
ICICI Bank Customer Care's response
Dear Sravaniv, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0va9y) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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