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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 37

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S
Sameer Kalamkar
from Morjim, Goa
May 4, 2023
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Hi,

826.00 rupees have been deducted from my account as (Dmc/in[protected] dp chgs till mar-23) on 1st May, 2023. Upon doing a Google search I came to know that these charges are related to Demat account. I checked my iMobile app of ICICI and it shows that I do not have any Demat accounts.

When I created the ICICI account, I was never told about any demat account or any DMC charges. These charges are being deducted every year from my account. Request you to refund these charges as these were not disclosed while account opening and I have not authorized them.
ICICI Bank customer support has been notified about the posted complaint.
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    Sameerk09
    May 4, 2023
    Jun 21, 2023
    This thread was updated on Jun 21, 2023
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    Hi,

    826.00 rupees have been deducted from my account as (Dmc/in[protected] dp chgs till mar-23) on 1st May, 2023. Upon doing a Google search I came to know that these charges are related to Demat account. I checked my iMobile app of ICICI and it shows that I do not have any Demat accounts.

    When I created the ICICI account, I was never told about any demat account or any DMC charges. These charges are being deducted every year from my account. Request you to refund these charges as these were not disclosed while account opening and I have not authorized them.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,
    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0vqyt) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      R
      May 3, 2023
      Jun 21, 2023
      This thread was updated on Jun 21, 2023
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      Address: Mumbai

      My name is Ranjeet Kumar Pandey. I am holding ICICI Bajaj Scooter Bonds- Two which was issued on 29.01.1999, it's redemption date is 29.06.2023, Bondholder No. is 0026-635, certificate No is 26636. No of Bonds - one Distinctive no[protected].

      Please provide me process to redeem this bond on maturity date or redemption date that is 29.06.2023
      ICICI Bank customer support has been notified about the posted complaint.
      Dear ranjeetpo.[protected]@gmail.com, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0sn7v) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        SAFAL BHARATI
        May 2, 2023
        Jun 21, 2023
        This thread was updated on Jun 21, 2023
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        Address: Royal Plams, Arrey Colony, Goregoan East, Mumbai - 400065

        Dear Team,

        My name is Safal Bharati, currently residing at Royal Plams, Arrey Colony, Goregoan East, Mumbai - 400065. With due respect, I would like to inform you that there are 2 primary ATMs in the locality. One ATM is of ICICI bank and just to opposite is AXIS bank ATM.

        These two ATMs are just name shake as they do not hold any cash most of the times (approx. 5 to 10 days in a month). Defeneitly more than 10 hours in a month. As per the RBI guidelines, the ATM should not exceed more than 10 hours in a month without having cash on it. If they do the bank needs to bear a 10k fine.

        But this does not matter to these ATM it seems. It is very inconveient for us as a consumer. We have to spend extra 60 to 100 rs to go to the ATM which holds cash.

        Hence, I pray to Indian Judicial system to look into it at the earliest. These ATMs are breaking the law before the nose and no strict action has been taken.

        Hope my/our issues will be resolved.

        Regards and thanks in advance.
        Safal Bharati
        Jul 22, 2023
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 21, 2023
        ICICI Bank Customer Care's response
        Dear SAFAL BHARATI, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0sip0) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          R
          rahulnautiyal131
          from Dehradun, Uttarakhand
          May 2, 2023
          Jun 21, 2023
          This thread was updated on Jun 21, 2023
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          Dear ICICI BANK, I am Rahul Nautiyal. My hard earned money has been deducted from my account without my knowledge. When i contacted ICICI customer care they told i have demat account with ICICI direct. I never opened any Demat account with ICICI direct. I only have demat account with zerodha.
          This demat account has been opened by ICICI without notifying me. I have never given consent to open my account. I even did not receive any message of this deduction or demat account opening message.

          On 28 April 2023, i was just checking transactions of my account and found that Rs 826.00/- deducted as DMC/DP CHGS TILL Mar-23.

          Stupid Work by ICICI

          There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.
          Many customers have already reported the same fraud. please take immediate action on this.
          Request you to kindly return my money back. I am loosing trust on icici bank
          ICICI Bank customer support has been notified about the posted complaint.
          Dear rahulnautiyal131, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0sipe) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            I
            iman.giri
            from Kolkata, West Bengal
            May 2, 2023
            Jun 21, 2023
            This thread was updated on Jun 21, 2023
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            Address: 368 kalighat road kolkata 700026

            I am using icici bank mobile app but during active my mobile banking app it s give a pop up for activate payletter a/c & wrongly activate the same & charge 550 + GST against it, it's fully chitting & i not want to open this Payletter A/C please help
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Iman, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0siph) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              R
              robin_mahato1992
              from Mumbai, Maharashtra
              May 2, 2023
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              I am using ICICI credit card since last 7 years and make manual payments before due date.

              I have been paying the minimum amount due since Aug'23 and the auto debit was activated by the bank for Total amount due. I have been charged a hefty amount of Rs. 1, 05, 522/- as the auto debit return fee since Aug'22 till Apr'23 (Apart from Dec'22) When I enquired about these charges bank said that I have auto debit facility opted on my account and due to insufficient funds charges in my linked savings bank account.

              I clearly told bank:

              1. I never opted for Auto debit how come it was applied automatically. They don't have any proof to show ...no KYC document and No request number.

              2. I have been calling the customer care on various days and all I hear from them is that they cannot refund the amount. Some are even saying that the Bank is not responsible for any such deductions. (I have discussed the issue with the manager of the customer service team named Suresh, Who is manager of Jayshree but without a resolution- Chennai customer care service). There were many other who disconnected the call after some time.

              I have been pressurized to pay these charges without any fault of mine.
              Have called several times and asked them to raise a ticket and all they do is close the ticket without any intimation.

              Please assist me out. I am not going to pay these charges at any cost.

              Will switch to other bank as soon as possible.

              thanks ICICI, you screwed me up big time!!!
              ICICI Bank customer support has been notified about the posted complaint.
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                N
                nitin.khullar
                May 2, 2023
                Jun 21, 2023
                This thread was updated on Jun 21, 2023
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                Resolved

                Address: 3i Infotech Limited Unit : ICICI Bonds, International Infotech Park, Tower No 5, 3rd floor, Railway Station Complex, VASHI ,NAVI MUMBAI 400 703

                I am holder of Bajaj Scooter Bond. BONDHOLDER NO. is 0018719. I logged a ticket[protected] on [protected]@icicibank.com to update my KYC and place a redemption request. After several reminders and almost 2 months later, I got a reply from ICICI Executive "Kirti" to send following documents on 3i Infotech Limited
                Unit : ICICI Bonds, International Infotech Park, Tower No 5, 3rd floor,
                Railway Station Complex, VASHI, NAVI MUMBAI
                400 703
                [protected]
                1. Request letter duly signed by you mentioning the bondholder no. and address for updation of KYC details.
                2.Self attested copy of your address proof.
                3. Self attested copy of your Pan card.
                4.Original cancelled cheque. Please note cheque leaf must bear your name - NITIN KHULLAR
                5. Enclosed form ISR 1 form duly filled in and signed by you.
                6. Your signature attested by Bank Manager under his official seal, duly mentioning the name/ designation and registration number of such Bank Manager. Form ISR2 attached (each and every point should be filled).
                7.In case you are eligible for tax exemption, forward the form 15G for the F/Y[protected] duly filled in and signed by you in the month of April 2023. All columns are mandatory.
                8. Original Bond Certificate/s duly discharged.
                [protected]
                I sent all above documents on mentioned address and shared tracking no on ticket.
                The courier was delivered on April 14, 2023 with my original bond paper and other documents. Since then, I have been requesting to provide me a confirmation of receipt of documents but despite of multiple reminders, I have not received any confirmation. I have been calling everyday on "[protected]" multiple times but no one is picking up call.

                I want to know if my all documents were received and by when can I expect the money to be transferred to my bank account.

                This is really bad that its been months and despite of following up on ticket, they dont care to reply.
                Jul 22, 2023
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 21, 2023
                ICICI Bank Customer Care's response
                Dear Customer,
                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0vr6g) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  N
                  Nikhath M S Nikki
                  May 2, 2023
                  Jun 21, 2023
                  This thread was updated on Jun 21, 2023
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                  Address: 38/31 2nd cross

                  Icici bank Ltd,

                  Within 2 months about 3000 rupees has been deducted from my account in the name of nach_ad_rtn_chrg_ingenot
                  without any notification. I was maintaining my loan emi and when i was going to make a payment then the amount was not there. What the hell wrong with icici bank.
                  What is this transaction purpose
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,
                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0vr6s) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    N
                    Nikhath M S Nikki
                    May 2, 2023
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                    Address: 38/31 2nd cross

                    Icici bank Ltd, 33 community centre new friends colony New Delhi 110025

                    Within 2 months about 3000 rupees has been deducted from my account in the name of nach_ad_rtn_chrg_ingenot
                    without any notification. I was maintaining my loan emi and when i was going to make a payment then the amount was not there. What the hell wrong with icici bank.
                    What is this transaction purpose
                    +1 photos
                    ICICI Bank customer support has been notified about the posted complaint.
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                      P
                      punkaisiu
                      from kolkata, West Bengal
                      May 2, 2023
                      Jun 21, 2023
                      This thread was updated on Jun 21, 2023
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                      I was trying to pay electricity bill for month June and July on 02.05.23 to WBSEDCL and initiated the transaction by clicking the pay button which took me to billdesk page and paid the amount of Rs 1328. The amount has been debited from my bank account, but page showed "Sorry ! we are unable to process your transaction. We apologise for the inconvenience and request you to try again later." messsage from bill desk.

                      Here are the transaction details:
                      BIL/ONL/[protected]/West Benga/WBSEDCL_

                      EmailId: [protected]@gmail.com
                      +2 photos
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,
                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0vr70) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        raviraja yerramsetti
                        May 2, 2023
                        Jun 21, 2023
                        This thread was updated on Jun 21, 2023
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                        Address: east godavari andhra pradesh

                        HI Sir

                        Bondholder no -0029613. certificate no -29614.

                        bond was issued on jan 1999 to someshwar rao and the maturity date was july 2023 so we dont have information to whom we have to contact so request you to provide the details how to redeem this bond and whom to contact
                        +1 photos
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,
                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0vr7k) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          D
                          DrNikhil_Kollam
                          from Kollam, Kerala
                          May 1, 2023
                          Jun 21, 2023
                          This thread was updated on Jun 21, 2023
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                          Address: Kollam,Kerala

                          I am using ICICI credit card from last 6 years and it is not reflected in my cibil report yet. I had contacted ICICI customer care. They replied many time its already updated. But till now its not updated while I tried for home loan this week.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear DrNikhil_Kollam, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0t3bk) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            yogananda pavan
                            May 1, 2023
                            Jun 21, 2023
                            This thread was updated on Jun 21, 2023
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                            Amount was debited from MY Account

                            HI Team,
                            Rs.826/- Amount was debited from my account in the name of DP C HGS. I have not opend demat account. Please credit my amount ASAP...
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                            Sunil7756
                            May 1, 2023
                            Jun 21, 2023
                            This thread was updated on Jun 21, 2023
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                            I didn't used demat account till now and while giving demat account they said no annual charges but now they deducted 826 rupees from my account
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Sunil, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0t3c3) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Sufiyan7856
                              Apr 30, 2023
                              Jun 21, 2023
                              This thread was updated on Jun 21, 2023
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                              Icici direct has charged me 826 rupees on 28april through my icici bank account without my permission they have sended my any notification before deduction there excutive has created the account then they are charging me me 826 i need my reversal any how

                              Icici direct registered numer - [protected]
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Sufiyan7856, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0t3ai) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Nasthar Ebrahim
                                from Bengaluru, Karnataka
                                Apr 30, 2023
                                Jun 21, 2023
                                This thread was updated on Jun 21, 2023
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                                I have received an amount of 50000 from my friend. The bank marked the the amount as in lien. Later my friend also confirmed he sent the amount intentionally and not by mistake.

                                Transaction details - MMT/IMPS/[protected]/NA/OINAMRAJUB
                                /Axis Bank
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Nasthar Ebrahim, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0t3aj) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  AjinBabu
                                  from Kochi, Kerala
                                  Apr 30, 2023
                                  Jun 21, 2023
                                  This thread was updated on Jun 21, 2023
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                                  I Have got charged 590 RS for 3 times in a single Day .

                                  All these happened in a single Day 28 April 2023, I don't have any intimations on this . not a single email saying what caused charges

                                  ECSRTNCHGS140423_SR[protected]GST
                                  ECSRTNCHGS090423 SR[protected]GST
                                  ECSRTNCHG01_240423_SR[protected]
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear AjinBabu, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0t3ak) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Arunachalam2797
                                    Apr 29, 2023
                                    Jun 21, 2023
                                    This thread was updated on Jun 21, 2023
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                                    ICICI Bank amount deduction of rs. 706.82

                                    I am the a/c holder of icici bank from last 1 year,
                                    Now they have charged rs. 706.82 under this category dcardfee on 29 April 2023.
                                    I am not aware what type of charges are these.
                                    Kindly refund my money back to my account or I'll raise a complaint with the RBI.

                                    Who has given right to icici bank to deduct the money without informing us....
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                                    monu345
                                    Apr 29, 2023
                                    Jun 21, 2023
                                    This thread was updated on Jun 21, 2023
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                                    Address: PATNA

                                    I am MD SARFARAZ. 826.00 Rupees has been deducted from my account as[protected] DP CHGS TILL SEP-15) DP charges on 29/04/2023. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.My Account Number is[protected].
                                    +1 photos
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear monu345, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0t3bi) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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