[Resolved]  ICICI Bank — Amazon Pay ICICI Credit Card Reward Point on Hold and Card Get Block

Address:[email protected]

Hi Concerned Team,

I did some shopping for my self last sale through my amazon icici Bank credit card since the reward system is quite lucrative considering 5% discount on whatever spending from amazon as a prime member but instead they put the spending under suspicious transaction which is not the case as it was for my self need or collection. Now in the same context around 16683 reward points are on hold for being a loyal customer of icici Bank and using their card throughout. I could have used other bank credit card that i hold but i sticked to ICICI. Maybe that was my biggest mistake to utilise the card during sale.

The customer service executive told me that if reward points go over 7000 it will be on hold for investigation. That shouldn't be the case since the card has been given us for shopping purpose only and if we shop more it's good for the bank ultimately. The bank charge such high ROI in delay of payments but when it comes to releasing the reward points it's been on hold without any warning that I am overspending. I've never been late in paying my credit card dues, i always did it well before time still I have to face such inconvenience that I could never expect with such a private sector bank.

The bank should not deny the reward points and I request the concerned team to pls acknowledge my request and process my reward points at the earliest, i would be thankful to them and will take care of the situation and usage from next time onwards.

By blocking or keep the reward points on hold, the bank will only losing a trust worthy and loyal customer.

Hope my problem gets resolved at the earliest.

Thanks
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Dec 6, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 05, 2022
ICICI Bank Customer Care's response
Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gu1q) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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