[Resolved]  ICICI Bank — amazon refund not credited to icici bank credit card... since 18 days

I have ordered product on 2nd april 2020 from amazon and cancelled on same day due to late delivery date but my refund is not credited till now.

Refund has been initiated on dated 2nd april 2020 as per amazon customer care with reference no #[protected].

But it is yet to process by bank i have given three time online complaint but no reply yet. It is sent [protected]@icicibank.com (Re:'icicicare=[protected].

Kindly refund the money to my credit card for amount rs 29949.9.

Icici credit card
*mail from amazon*
Your amazon.in order refund reference number

Hello,
This is to confirm that refund for amount 29949.90 has been successfully processed on[protected] and
The amount should reflect in your account by now.
Refund reference # [protected]
Please contact your bank’s customer care center and quote these numbers to know further about the
Status of the transaction in case you still haven’t received the credit within 4 business days. Please
Remember that you will have to call your bank’s customer care center and not visit the branch for this
Update.
Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to
Locate the refund with the reference number provided, please dispute the transaction as 'refund not
Processed'. At that time, they will see a pending refund and will follow the path back to our payment
Processor to locate the refund.
For more details on refunds, please click here: https://www.amazon.in/pay/history?tab=refunds
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