ICICI Bank — Amount debited but online showing transaction failed

Address:bangalore

I have done online transition of the below detail for my Reapplication of passport thru online the amount has been deducted from my account but the passport officials confirming me that they have not received the amount its showing pending

i tried to get the beneficiary details thru google the following IFSC code is not available.

can you pl help me to resolve this issue

Your transaction of Rs 2, 995.00 from ICICI Bank was successfully credited to the beneficiary XSILICA SOFTWARE SOLUTIONS PVT.LTD
account XXXXXXXXXX5950 on 15/06/2021 10:10:35 with RRN[protected]. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank.
Name : XSILICA SOFTWARE SOLUTIONS PVT.LTD
Account No : XXXXXXXXXX5950
IFSC Code : INDB0002201
VPA : xsilica.[protected]@indus
Thank you for giving us the opportunity to serve.
Bank Digitally and Stay Safe!
Sincerely,
Gajula
Customer Service Officer
ICICI Bank Limited

i dont find any IFSC code like INDB0002201

i have a confirmation mail from passport office clearly says the transition is failed

Indusind bank not atoll responding

request your support to get back my amount
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 03, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Jul 08, 2021
Updated by vimalmanoharan
No progress happened as of now

i am getting lot of scam call & mail regarding will calling from ICICi & telling that they will rectify with in 2 min need to follow the procedure to get the amount & trying to scam

i got mail from [protected]@gmail.com Below are the mail details

Dear Consumer,

We are really sorry for the inconvenience being caused to you. Kindly share your contact number with us. So our executive will reached you shortly.

Regards,
Team Support

next day i received a call from this number [protected]
Introduced as ICICI Team & had full details of my problem which mentioned above complaint & tried to do scam like doing transition in Google pay in the name of (Payment Gateway +91******2634 ) asked me to do some transition on the google pay with some Voucher code its purely scam i identified this so he blocked my number

request team to hide the details or delete this complaint this is making me lot of trouble
Complaint comments 

Comments

No progress happened as of now

i am getting lot of scam call & mail regarding will calling from ICICi & telling that they will rectify with in 2 min need to follow the procedure to get the amount & trying to scam

i got mail from [protected]@gmail.com Below are the mail details

Dear Consumer,

We are really sorry for the inconvenience being caused to you. Kindly share your contact number with us. So our executive will reached you shortly.

Regards,
Team Support

next day i received a call from this number [protected]
Introduced as ICICI Team & had full details of my problem which mentioned above complaint & tried to do scam like doing transition in Google pay in the name of (Payment Gateway +91******2634 ) asked me to do some transition on the google pay with some Voucher code its purely scam i identified this so he blocked my number

request team to hide the details or delete this complaint this is making me lot of trouble

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