ICICI Bank — Amount debited for failed transaction but not credited

Address:Mumbai City, Maharashtra, 400093

I was booking railway ticket online, while clicking on pay button my amount of rs. 3550 got debited from ICICI account but in irctc site it is showing as failed transaction. As got response from irctc that it is a failed transaction so you will have to contact bank for the refund.
Please help. I was booking ticket on 23rd june, 2017 and till date i have not received my amount.
Contact no. [protected]
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I have applied the application three times to close my bank account but my account has not closed.
My name is Praveen Kumar. My icici account number is[protected] of icici branch Rudrapur US Nagar Uttrakhand 263153.
Email- er.[protected]@gmail.com
Mobile-[protected]

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