[Resolved]  ICICI Bank — Amount Deducted but not paid to the merchant

I have done a transaction through SBI payment gateway for my Sisters Engineering semester fees from Icici Mobile Banking. The amount is got deducted from account but i got payment failure error. So still the payment is not reflected in Anna University website and also the amount is credited back to my account.

Transaction Details:
BIL/ONL/[protected]/State Bank/MOPSANNA

Date :[protected]
Account Holder Name : Bakkiyaraj R
Student Register Number :[protected]
Contact Number : [protected]
Was this information helpful?
No (0)
Yes (0)
Oct 12, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 07, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Nov 27, 2022
Updated by Bakkiyaraj R
This is resolved, Thank you.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23614
    Pending
    2051
    Resolved
    14242
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information