[Resolved] ICICI Bank — amount deducted but recharge not done.

Aditya Sharraf

from Muzaffarpur, Bihar

Address:	Patna, Bihar
Website:	Jio care

I made a recharge of 399 on 17/02/2018 from my jio aap through phone pay upi payment gate way and my amount has been diducted from my bank account but recharge has not done. Plz reverse my amount or make the recharge done. I got the transction id which is icid6152477aef243e6bef732192f8a4ed2.
I also attached the screenshot of transiction id given by phone pay.

+1 photos

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Mar 25, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2018

ICICI Bank Customer Care's response Dear Aditya Sharraf,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4shol) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team