ICICI Bank — Amount taken out instead of deposited!

Address:

Sivaganga, Tamil Nadu

My friend had deposited cash of Rs.21, 000 to my account through ICICI bank counter. However, Instead of money getting deposited in my account, the same amount of Rs.21, 000 had taken out from my account. When I got SMS on Money debit, I had called customer service for the inquiry. After the big struggle, I had managed to talk to branch manager. No proper replay from Branch Manager, he simply ask me to wait until end of day. I am not satisfied with the response from the branch manager for this kind of huge mistake taken place on thier bank side. Next day the amount had been deposited to my account (both actual amount Rs.21, 000 and amount taken by ICICI bank Rs.21, 000) There is no proper explanation on how the money had been taken out from my account. To whom that amount been given? Its ridiculous act. I never expect such a blunder mistake on a basic transaction. Almost one day I had puzzled my head about my money. Not even known, any thing about deposited amount Rs.21, 000 and also amount Rs.21, 000 taken out from account. Still now I haven't received any explanation or apology from ICICI bank.