[Resolved]  ICICI Bank and Airtel — Fraud Transactiion with my ICICI bank Credit Card in Airtel Bill Pay

Address:

Ghaziabad, Uttar Pradesh

I, Ravindra Shrivastava, residing at Ghaziabad, is holder of credit card [protected]. I got an SMS the text from ICICI Bank which is reproduced below on 7th March 2014 at 7:12 PM. I have not done this transaction and is not in my knowledge. I have never shared my password with anybody, but Bank has charged my account with such a huge sum of money. Sir, I have contacted the Customer care immediately after came to know about the fake transaction that does not belongs to me and reported them the same. I have requested the customer to stop payment to this transaction and block the money and refund back to my account. The customer care is not ready to stop payment (said by the representative). The bank is also not taking up the case on priority to stop such fake payment even on my request. The transaction being done without my knowledge and the Bank should must help me to recover my amount. Further on my own I have checked the detail of transaction through the Customer care Icici Bank where purchases made and requested them to not to honour this transaction as I have not made this and someone else has done fraudulently without my knowledge and authority. The transaction for 5000 INR on March 7, 2014; 19:10:24 hrs at Airtel Bill Pay. I got to know by SMS alert the text of same is reproduced at the end of this letter. Transaction Detail :- transaction Number:- 365859 Merchant Id :-[protected] (Airtel Bill Pay)5000/- Requested kindly to stop payment for these transaction immediately and ad help your customer from getting out of the fraud. I authorize the bank to stop this payment and again undertakes that I have not done this transaction and is no case belongs to me. I have never given my password to anybody else and the chances are that the there might be some leakage from bank side also. Therefore I request to immediately stop the payment of these transaction and return my account. Thanking you Ravindra Shrivastava Mob: [protected]