ICICI Bank — ATM decline charges levied by ICICI bank

Address:

411017

Hi,

I recently noticed that ICICI bank is charging me a sum of 28 Rs for some charges which I was not clear of and on enquiring with them further they say that these ATM decline charges are levied if someone tries to withdraw an amount more than his current balance in the Bank.

I was surprised to hear that any such charge also exist and on further enquiry the representative has just one statement to give me that "These charges are levied as per RBI guidelines".

It is a possibility that a customer can mistakenly press a wrong amount to withdraw more money and also can be unaware of his current balance so may try to overwithdraw.

But I think levying a charge for this by the bank is not fair.

I think this practice in unfair and if this is wrong I would like to know a way through which I can raise my voice against this.

Rs 28 Charges were levied in may 2017.