ICICI Bank — Atm false transaction

Address:Chandigarh, Punjab, 160101

I have made a transaction via. icici bank atm using icici bank debit card. money got deducted from my account but i didn't receive the money from the atm. when i raised a complaint against this icici bank told me that money cannot be reversed as it is already paid as per records. when i requested for video footage in the nearest branch, it have been 3 days for video footage request but no solution. its really a harassment.
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ICICI Bank customer support has been notified about the posted complaint.
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Dear Customer

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3dm8v) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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