[Resolved] ICICI Bank — atm fraudulent/ unauthorized transaction

Karthikeyan Namachivayam

from Madanapalle, Andhra Pradesh

Address:

627757

Rs.3, 00, 000. (3 lakhs) was debited from my account on[protected]. We have not done this transaction. Atm card is with me only. I have reported this to home branch and frozen the account.
After that, i have not heard any further details from the bank.

My phone number linked with account number was also changed without my request and authorization. The change was not even notified to me.
When asked bank, they say they dont have the record of it, when it got change, how it got changed and who changed this
I keep mailing them. There is no reply. I have initiated step 2 escalation - head phone banking - mr. Subhendu tripathy - on[protected]. No response from him also.

Dear icici customers, please be safe.

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Jan 4, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Nov 29, 2017

Updated by Karthikeyan Namachivayam my SR number is SR[protected].

Verified Support

Nov 29, 2017

ICICI Bank Customer Care's response Dear Karthikeyan Namachivayam,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Dec 04, 2017

Updated by Karthikeyan Namachivayam same kind of incident happened to another ICICI bank customer in April at Ahmadabad . He also lost 3 lakh.

https://m.timesofindia.com/city/ahmedabad/rs-3l-stolen-with-cloned-atm-card/amp_articleshow/58320028.cms

Dec 04, 2017

Updated by Karthikeyan Namachivayam It has been two weeks. Still the bank is saying, they are checking and investigating. My family is in deep sorrow. Bank lost our years of saving in day...

There is even No response from Nodal officer step 3 escalation.

Dec 06, 2017

Updated by Karthikeyan Namachivayam One more ICICI customer lost his amount Rs. 1, 27, 000. on Dec 1

https://www.consumercomplaints.in icici-bank-fraudulent-withdrawals-from-bank-c1797100#c2940044.

what is happening with the ICICI bank.

Dear fellow ICICI customers Please be safe

Jan 29, 2018

Updated by Karthikeyan Namachivayam Bank has refunded the amount last week.