[Resolved]  ICICI Bank — atm related

Address:Mumbai City, Maharashtra, 400072

The one of your bank have an atm in mumbai which is located in andheri sakinaka safedpool area..in that atm.. The atm place is not at all clean and and on the machine there is very dust is der, nd even in d evening there is no light is der in the atm but the atm is working but the owner of the dont put on the light also... Nd many of times the atm is being shut down. Hardly he open for 4 hrss in day.. But many of time the atm is being closed only.. And this is the only one atm atm in our area nd this is also giving proper service.. I hope so u will take action against tht atm
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May 5, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 03, 2018
ICICI Bank Customer Care's response
Dear Kanti Jain,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4y8ku) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Comments

The withdrawl of money is happening as NFS/CASH WD as the transaction name without my knowledge.It Happened to me today. 1000/- is gone from my account.Can you Help me what is going on. I need the refund back urgently or advise if I have to give a complaint.
Attached the screen shot.

ICICI Bank Customer Care's response, Apr 4, 2018
Verified Support
Dear Tashina Tamreez,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4y8ku_2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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