ICICI Bank — ATM Transaction withdrawal amount issue

Hi Team,

I was done a transaction at non-icici bank (HDFC bank) an amount of 10, 000/- on 02/05/2022 at time 17:39PM, amount got deducted from account I did not received a cash from the bank but I received a slip from that ATM saying that transaction got declined. I thought I get the money to my account automatically but that does not happen, so I took the transaction slip from bank trash slip and called icici customer care on the same date.

I clearly mention the same thing to him ask him to check my account statement to check the amount that not credited back, so he has taken the request and given me the request number -SR[protected]. After few days I got an amount of 1000/-, I got shocked and again called to customer care about this, why I got only 1000/- what is the issue, they told that the request taken person mistakenly noted amount as 1000/- instead of 10, 000/-, I got shocked I told him couple of times the amount how simply they told that it just mistake. Again they given me the another request numbers SR[protected] and SR[protected]currently they closed this incompletely because they did not receive any response from HDFC bank.

Due to mistake of customer care he took wrong amount I asked him to check my statement, still I'm suffering from past 15 days on the same issue, please sort out this issue and send my remaining amount. Please find same transaction slip in attachment and also below details.

My account Bank: ICICI bank
ATM bank : HDFC bank
Transaction Date and time: 02/05/2022 and 17:39
ATM NO: P1DCHD49
Transaction slip serial number: 3209
amount:10, 000/-
Transaction message: WITHDRAWAL TRAN.DECLINED CONTANCT BANK