[Resolved]  ICICI Bank — Auto debit applied in spite of making the payment on due date

Address:

Mumbai City, Maharashtra, 400703

Dear sir,

I was holding a credit card of icici bank till today (24th sept'2016) which i have cancelled by making the entire payment which include the auto debit amount and service tax charges (Ref no sr[protected] because i did not want my credit history to be spoiled. My complaint are following:

1. There was no authorisation given for auto debit from an icici bank account, which has been inactive for a long time, so how come they went ahead with triggering the auto debit

2. When the payment was received immediately on the due date by icici bank, as the payment was done through ivrs from an icici bank account, how can they levy auto debit fees

3. While cancelling the card i was informed i have 2 cards from icici bank whereas i only hold 1 card. From wherein did the 2nd card come up about which i have never been aware of.

I need resolution in terms of refund of auto debit+service tax icici bank levied and also need an answer as to from where did the 2nd card come up which i did not have.

Regards,
Sandeep prakash