ICICI Bank — Bank involved in signature forgery, they opened demat account with forge signature without customer consent

Hi Team,

It been 4 months, we are chasing bank to get the refund of demat acount which we have not requested.

We have tried everything - visited bank, approached via twitter/email/complain page & spoke to customer care. Nothing helped, your chutiya/dumb employees are not understanding OR may be they pretend they are not understanding for their goo[censored]p.

I opened FD in your bank. The sales person came & collected the documents. He never discussed about the demat account while opening the FD.

Later I was surprised to see the deduction for the service (Demat A/C) which I never used because I was not aware whether I have any demat account.

I checked the demat opening form & found the signature is not done by me. The signature is different.

Your sales person has done the signature & opened the demat account without my consent in order to achieve the sales target. For that I have enough proof. I have the copy of demat account opening form with forged signature.

This is really big issue. I hope issue will resolve soon, otherwise will drag you to consumer forum for doing forgery.

Reference # : ICICICARE=[protected]
Service Request # : SR[protected]
Was this information helpful?
No (0)
Yes (1)
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Oct 19, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a15ins) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Oct 20, 2020
Updated by Sanjay Debnath
We have tried everything - visited bank, approached via twitter/email/complain page & spoke to customer care. Nothing helped.

Really fed up. Not getting any help from your bank. It been 4 months, we are chasing bank.
Oct 27, 2020
Updated by Sanjay Debnath
### ### ICICI. I know you people will never help to rectify the issue because of you have commited huge crime.

This time you ###S have opened the demat account with forge signature & deducted the charges.

I emailed to senior management as well, no reponse. It seems the management also aware of the fraud done by their employees.
May 09, 2021
Updated by Sanjay Debnath
Finally RBI lokpal found ICICI guilty of doing document forgery to open demat acoount without consumer consent. RBI forced ICICI to return whole demat changes to consumer.

We have not taken any strict action against ICICI due to the lack of time. Document forgery is biggest crime as per indian law.
Complaint comments 

Comments

Similar thing happened with me. With the savings account opening.
Agent forged signature on the demat forms.

Charges deducted for past 3 years. No email. No message for deductions from saving.

What to do now?

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23615
    Pending
    2044
    Resolved
    14249
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information