ICICI Bank — bank mab charges without any intimation

Address:	New Delhi, Delhi, 110059
Website:	www.icicibank.com

This is regarding icici bank mab charges approx. Rs 12, 100. These are charged from 2015 to till 2018 due to non-maintenance of minimum balance.

I have already raised complaint online v/a complaint # 000b8ad71rx8s1pc:level1complaint / savings account, however they are not reversing my full amount only rs 2k has been reversed

Reason for non maintenance of minimum balance

I opened this account with my current bank account as without minimum balance condition. At the time of opening this saving account, icici sales guy told me there won’t be any charges for minimum balance as it was opened with current account. Trusting on icici sales guy, i signed the saving application form along with current account form without noticing that this will be fraud deal with us later on.

Keeping in my mind my saving account is zero balance, i did not use this account as i just opened this account with my current account and i had no more use for this saving account, when i tried to use this account last year 2017 and deposited money, all money charged as mab charges and now bank is saying i have not maintained my balance and cannot reverse the charges.

Where is my fault if i trust on icici sales guy, i went for only current account and ended up with saving account also trusting on icici bank, i signed the saving bank form application.

Now bank is playing and saying they have my signed document, how they can do this with their client who is having current account and running smoothly without any problem.

I would not have any problem if i was aware of this fact that there will be mab charges and would have maintained the balance, how i can maintain the balance when i am not aware of this fact. I aksed icici bank branch manager, i am ready to maintain balance in future if they promise to return my mab charges and won't deduct any previous charges, but they are not listening and saying we cannot do anything.

Can you please help me to get my mab charges, i am very frustrated how the bank can do this thing with their loyal customer.

Please help.