[Resolved] ICICI Bank — Billdesk Reason : sorry we are unable to process your transaction, my ICICI bank is debited for rs.14918.74

[Resolved] ICICI Bank — Billdesk Reason : sorry we are unable to process your transaction, my ICICI bank is debited for rs.14918.74

V Venkatrao Sadhu from Powai, Maharashtra Dec 1, 2020

I was trying to pay medical premium for the year 20-21 to New India Assurance and initiated the transcation by clicking the pay button which took me to billdesk page and paid the amount of Rs 14918.74. The amount has been debited from my bank account, but page showed "Sorry ! we are unable to process your transaction. We apologise for the inconvenience and request you to try again later." messsage from bill desk. Here are the transaction details: BIL/ONL/[protected]/The New In/NEW INDINSW_VICI/Medical Payment Date: 20/11/2020 EmailId: venkatrao.[protected]@gmail.com +1 photos Was this information helpful? No (1) Yes (5)
Aug 12, 2021 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. Verified Support Dec 01, 2020 ICICI Bank Customer Care's response Dear Customer, We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17zl6) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team
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Venkatrao Sadhu

from Powai, Maharashtra

Dec 10, 2020

A guy from icici called on 2nd dec and said he will provide a voucher which can be deposited into account I asked him to direct deposit instead of voucher. He told it will take 4 days, but as of now no money has been credited to my account. Do the needful at the earliest.