[Resolved] ICICI Bank — Bounce charges are not paid to HDFC Bank for Two wheeler Loan

Karan Arun

Jan 7, 2021

Address: Finwizz Consultants Pvt Ltd No 21 2nd floor Nanjappa Complex,Gangadhara Chetty Road,Ulsoor,Bangalore-560042

I am Karan Kumar. I have a salary account with ICICI Bank[protected].I have taken a two wheeler loan of Rs.53524 at 22.92% for my Honda Dio from HDFC Bank on 7th January 2019.My emi is Rs.2801 which should be payed on 4th of every month. I have paid first two emi on time but from my 3rd emi i have missed paying my emi through ECS due to some personal problem. I have made the payment through collection executive and through Goggle pay. ICICI Bank has deducted around Rs.15000 from my account till December 2020.I visited the branch to enquire about this but i dint get a proper response from them. I have visited HDFC Bank to know my outstanding and also the bounce charges only to foreclose my loan paying the outstanding with the charges. I have collected the Loan statements which indicates that the bounce charges are not payed to HDFC Bank even after deducting the funds from my ICICI Bank account. I kindly request you to help me getting the refund of the bounce charges which is deducted from my ICICI Bank account. I am uploading my ICICI Bank statement and HDFC Bank Loan statement for better understanding. Please do the needful.

Thank You

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Aug 9, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19yw0) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Comments

Karan Arun

Jan 8, 2021

Please help me to get refund of the funds deducted from my account. I am closing my HDFC Bank loan ASAP. I am frustrated with this bad experience with ICICI Bank. I would prefer to close my ICICI Bank account as well.

Karan Arun's [Complaint's author] reply, Jan 21, 2021

Please provide your email address to mail the concern.

Karan Arun

Jan 21, 2021

Dear ICICI Bank Customer Care Team,

Please provide your email address to send the email address to mail the concern.

Thank You,

Regards,

Karan Kumar

Karan Arun's [Complaint's author] reply, Feb 1, 2021

Please find the details below

Full Name : Karan Kumar K

Date of Birth : 01/03/1998

16 Digit Loan Account Number : 64161456

Equated Monthly Installment : Rs. 2801/-

Contact Details : 9986463674

Confirm your email id : [email protected]

ICICI Bank account number : 107501532207

Amount deducted from my account for Bounces Rs.15160/-

Thank you,

Regards

Karan Kumar K

Karan Arun

Feb 1, 2021

I have provided the required information asked by ICICI Bank customer care for the complaint rised with regards to the amount of Rs15000 deducted from my account.I haven't received any update on this.Please do the needful.