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3.3
Updated: Jun 2, 2026
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S
Sangeetha Joseph
from Powai, Maharashtra
Jan 7, 2021
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Address: Madikeri

A purchase of INR 1, 899.00 has been made using your Debit Card linked to ICICI Bank Account XX653 on 04-Jan-2021 Info: IIN*I-Debit*SI . There was no approval request nor intimation. This is highly unacceptable from a bank where security should be the first priority. Kindly look into it and refund the amount.
Aug 7, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a0dd) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    A
    AkhilAllam
    Jan 7, 2021
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    Resolved

    Yesterday I tried to do a transaction at merchant outlet of Rs. 1970 but ingot the response as "No response from CBS" but money got debted from my account. Please Resolve this Issue
    Aug 7, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
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    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19xx3) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      N
      Nitu Sarkar
      from Powai, Maharashtra
      Jan 7, 2021
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      Resolved

      Why was my 590 rs deducted twice from my savings account? I had amount in my account for the sip . why did you not deduct my sip amount at that time. I want my refund .
      Aug 7, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19xwl) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        K
        Karan Arun
        Jan 7, 2021
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        Resolved

        Bounce charges are not paid to HDFC Bank for Two wheeler Loan

        Address: Finwizz Consultants Pvt Ltd No 21 2nd floor Nanjappa Complex,Gangadhara Chetty Road,Ulsoor,Bangalore-560042

        I am Karan Kumar. I have a salary account with ICICI Bank[protected].I have taken a two wheeler loan of Rs.53524 at 22.92% for my Honda Dio from HDFC Bank on 7th January 2019.My emi is Rs.2801 which should be payed on 4th of every month. I have paid first two emi on time but from my 3rd emi i have missed paying my emi through ECS due to some personal problem. I have made the payment through collection executive and through Goggle pay....
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        P
        Parth Fanse
        from Powai, Maharashtra
        Jan 7, 2021
        Resolved
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        Resolved

        Address: ICICI bank aatamjyoti branch karelibag

        One day ago deudeuct my rs 1899 from my ac & 1 year ago deudeuct my rs 1899 but not inform mi so i request to cancel my ppl/wpp plan and refund my money
        Aug 7, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          S
          SindhuDas
          from Bengaluru, Karnataka
          Jan 7, 2021
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          Resolved

          Hi,

          I have received a Fastag Customer id when I bought a new car. But when I am trying to register with Customer ID & DOB it sends an OTP to a mobile number. I have not received the OTP.

          Even the 2 customer care numbers[protected],[protected] do not work.

          How do I register and recharge the Fastag?

          Regards
          Aug 20, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 08, 2021
          ICICI Bank Customer Care's response           Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19yvy) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            E
            Enayathullahussain
            Jan 7, 2021
            Resolved
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            Resolved

            POSDEC chg deductions

            Icici bank has deducted 29.50 four times from my account without any notification or alert, this is totally not fair, i highly condemn this action, and i need all my deductions to refunded, and this deduction without alert is highly unethical and unacceptable.

            Is this the way you treat customers by looting from them unnecessarily without intimidating?

            Are you facing any loss for our insufficient balance, if not...
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            V
            vajgoti
            Jan 7, 2021
            Resolved
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            Resolved

            Team ICICI,

            I have tried to recharge on 02-01-21 my Fastag by etoll application amount has been debited (my CC and two separate UPI accounts for the sum of 3500 in four transactions) but never credited to my Fastag account, below are the details.

            FASTAG registered mobile number [protected]
            Fastag ID: MABL351
            1007.50 by HDFC CC Time 16:48
            500 by UPI[protected] Time16:52
            1000 by UPI[protected] Time 17:38
            1000 by UPI[protected] Time 18:18

            Please advise me how to get my money back for all these transactions and to keep any one of the transaction true to the wallet out of 4, also I have tried to recharge again but some error message is coming.

            Thanks & Regards
            Gaurav
            Aug 10, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 08, 2021
            ICICI Bank Customer Care's response             Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19yvt) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              R
              rajiv.mishra23
              Jan 6, 2021
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              Resolved

              Address: SONIA VIHAR DELHI

              My account has been debited for 4373+4373=8746 dt 01/01/2021, and there is no notification from the bank .For the same either no sms or email. I request you to refund amount in my account.

              A/c=[protected]
              rajeev mishra
              Aug 7, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                T
                Tinkal@1996
                Jan 6, 2021
                Resolved
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                Resolved

                This is totally fraud done by icici bank I have been debited 2000 without knowing me...I did not subscribe any 3rd party activitys then how my account is debited such fraud money...Bank isn't responding me even not able to communicate with customer care they just discontinuing the call..
                Aug 7, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team   
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                  A
                  Anjali Ladiwal
                  Jan 6, 2021
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                  Resolved

                  I would like to bring it to your notice that, the amount of rs169/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 06th Jan 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                  Aug 23, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 08, 2021
                  ICICI Bank Customer Care's response                   Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team  
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                    K
                    khyati.rana
                    from Powai, Maharashtra
                    Jan 6, 2021
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                    Address: India

                    Rs. 3540 has been deducted as part of NACH_AD_RTN_CHRG since last 7 months w/o any notification. Am not aware what are these charges. Please refund the same in my account ASAP!!!
                    ICICI Bank customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19vem) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team 
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                      V
                      VimalShukla496
                      Jan 6, 2021
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                      Address: Hyderabad

                      Hi Team,
                      Could you please help in refunding my money which got deducted as surcharge without prior information.
                      Deducted without any info: 54.54rs
                      Date : 6/1/2021
                      Description : 3/1/2021 mcc4112.

                      Name : Vimal Kumar Shukla
                      [protected].
                      ICICI Bank customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u7m) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Reply
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u7m) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Reply
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u7m) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        J
                        JaspreetKaur94
                        Jan 6, 2021
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                        I withdrew Rs.5000 from PNB atm and the money immediately deducted from the account but the machine showed that the transaction has been failed and no cash came out of the machine .. it’s been 6 days now, I haven’t received my money back..
                        ICICI Bank customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u80) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          I
                          ishakuki2001
                          from Delhi, Delhi
                          Jan 6, 2021
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                          Address: 9A-Phelphs Building Connaught Circus, New Delhi -110001

                          Hi, My account has been debited for almost inr 1350.00 under POSDEC-CHG charges and there is no notification from the bank for the same either through SMS or by email. I request you to please reverse these charges
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u88) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            J
                            Jikks123
                            from Delhi, Delhi
                            Jan 5, 2021
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                            Address: Jayanagar, palakkad

                            It's ben almost 1 month. The card is not delivered yet. I might be required to travel soon and do thave the fast tag card.

                            Why is it taking so much time?

                            Also I can't login to the site with uid (a19p09) as mentioned in previous complaint

                            I was required to send a email..but to which id it's not mentioned

                            The toll free number is also not working
                            ICICI Bank customer support has been notified about the posted complaint.
                            Jan 09, 2021
                            Updated by Jikks123                             No updates
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                              S
                              Sanjay Ameta
                              from Powai, Maharashtra
                              Jan 5, 2021
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                              Resolved

                              Address: Atul 1st gate ,opp bholanagar school, poultry farm road ,valsad ,Gujarat

                              Hello,
                              I had added money to my NPS account on 3rd January but still, it's not showing in my NPS account.
                              Jan 6, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u7v) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                V
                                Vijayaguru
                                Jan 5, 2021
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                                I have charged 819.20 as DP CHGS TILL Nov-20 on January 1 2020 please look into it and revert the amount back.
                                ICICI Bank customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u82) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  K
                                  Kadengal Madhusoodhanan
                                  Jan 5, 2021
                                  Resolved
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                                  Resolved

                                  Address: ICICIFASTAG, MUMBAI

                                  My Fastag account No: 12424397, linked with vehicle No: MAT491020L6B01049. On 15th July 2020 I have recharged an amount of RS. 200.00 through my SBI debit card and an amount of RS. 200.80 has been debited from my SBI account, as per the bank statement this amount has gone to "OTHPG 343604, ICICIFASTAG, MUMBAY, so many times I contacted/ made complaint to the bank regarding this issue but no response from the concerned authorities and till date the money has not credited to my icicifastag account.
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 06, 2021
                                  ICICI Bank Customer Care's response                                   Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u8o) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    A
                                    Anita Pankaj Patel
                                    Jan 5, 2021
                                    Resolved
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                                    Resolved

                                    From long time I'm trying to call ICICI customer care number ring is going properly but no one is paying up no one is talking even the system generated voice is also not coming I need one payment to be stopped on urgent basis but no option available to resolve such issue.
                                    Aug 26, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 05, 2021
                                    ICICI Bank Customer Care's response                                     Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19ryk) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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