Claimed

ICICI Bank Complaints & Reviews

3.2
Updated: Sep 24, 2026
Complaints 23795
Resolved
14309
Unresolved
9486
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 288

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Raees Ahamed
Mar 31, 2021
Resolved
Report
Copy
Resolved

An amount of 811 rupees is debited from my savings account as annual DMC charges. Didnt get any notification via SMS also reg the debit. I am not using my Demat account. And at the time of opening i was told it was free. I need refund of the same. Please act asap.
Aug 6, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1faqc) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Sanju Bey
    Mar 31, 2021
    Resolved
    Report
    Copy
    Resolved

    Address: Hojai, assam

    Dear Customer, we have registered request for Renewal of Policy WA Privilege Single Rs. 1899 for OneAssist. Your request no. SR[protected] dated 31-MAR-21 will be completed in 1 wkg day.

    I am not interested with this policy. Moreover it was auto renewed without my consent. I am surprised how it can be done. I want my money back. Please refund it. Thank you
    Aug 5, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 01, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      sowmya Jonna
      Mar 31, 2021
      Resolved
      Report
      Copy
      Resolved

      Address: Madhapur branch hyderabad

      I am the a/c holder of icici bank from last 1year
      Now they have charged 588 under this category dcardfee082 march 30 2021
      I am not aware what type of charges are these.
      They never informed me regarding these charges either by email or by letter.Who has given right to icici bank to deduct the money without informing us.Because we kept the money in bank that give right to bank that they can do anything whatever they want.

      There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.
      Aug 6, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Plz refund my amount back
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f92h) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team  
      Helpful
      Found this helpful?
      2 Comments
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        mahesh naidu p
        Mar 30, 2021
        Resolved
        Report
        Copy
        Resolved

        Address: Vill : Chithaloor Mandal : Saligouraram, District : Nalgonda

        I lost 827.60. please refund my amount
        Aug 6, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f8dp) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team 
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          M
          Milind Khanolkar
          Mar 30, 2021
          Resolved
          Report
          Copy
          Resolved

          Hi

          Today suddenly amount got deducted as ECSRTNCHGS though such incident never happened earlier.

          Hope it will be resolved soon.

          Regards
          Milind
          Aug 6, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f8di) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team 
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            Milind Khanolkar
            Mar 30, 2021
            Report
            Copy

            Hi

            Since last one month my ICICI bank account is getting deducted with excess amount.

            Kindly look into this.

            Regards,
            Milind
            [protected]
            ICICI Bank customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              D
              DharmannaKori
              Mar 30, 2021
              Resolved
              Report
              Copy
              Resolved

              I am Dharmanna Kori, an mount of 826.00 rupees has been deducted from my account in the name of dp chgs till FEB-21 on 25th march 2021

              I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and I haven't received any deduction message.

              I need my money back and am ready to comlain anywhere else if needed
              Aug 6, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f8cu) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team   
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Archit Gupta12345
                Mar 30, 2021
                Resolved
                Report
                Copy
                Resolved

                Hi team,

                My name is Archit and I am using a debit card issued by my employers from ICICI Bank.

                For the past few weeks, I have been facing issues in using my card for online transactions. Whenever I enter my card details, I get a message saying,
                For security reasons your MasterCard® SecureCode™ purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at MasterCard SecureCode merchants.

                To Unblock your card/login, please contact ICICI Bank Customer Care.

                To complete this purchase using another form of payment, click 'Continue' "

                I called the customer care multiple times, but the recorded voice says that the card is unblocked, but it is not!!

                I'm not sure how to proceed forward with this - could you please help me resolve this matter and get my debit card working?

                Thanks,
                Archit

                [protected]@gmail.com
                +91-[protected]
                Aug 13, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 30, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  B
                  Books@190rs
                  Mar 30, 2021
                  Report
                  Copy

                  Address: S D Tower Sec 8 Rohini Delhi
                  Website: www.icicibank.com

                  Dear Sir/ Madam,
                  I had an ICICI Bank Credit Card no - [protected]. I had settlement this card on 13.09.2007 and deposited the payment in cash as Per advise by Mr. P Das Gupta ICICI Bank Manager. But my settlement has not not approved and still showing the balance payment in CIBIL from a long time. I request you to please help me to remove my name from CIBIL and Help me to get the NOC from Bank for this settlement.
                  Thanks & Regards
                  Pawan Kumar Saxena
                  [protected]@gmail.com
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 30, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Apr 13, 2021
                  Updated by Books@190rs
                  Dear Sir/Madam,

                  I have registered my complained on 30.4.21. Till now 14 days has finished but I have not received any positive response from Bank side.

                  Please look into this matter and help me resolve this issue pending from a long time.

                  Best Regards,
                  Pawan Kumar Saxena
                  Apr 13, 2021
                  Updated by Books@190rs
                  Dear Sir/Madam,

                  I have registered my complained on 30.3.21. Till now 14 days has finished but I have not received any positive response from Bank side.

                  Please look into this matter and help me resolve this issue pending from a long time.

                  Best Regards,
                  Pawan Kumar Saxena
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    V
                    Vigneswara Sharma Namalikonda
                    Mar 30, 2021
                    Report
                    Copy

                    I accidentally saw this transaction remarks in my account statement
                    BIL/[protected]/NchgRs2.50STRs0.38.
                    Can some one clarify why the bank deducted this amount, is this some kind of fraud or the bank deducts them for some reason.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f7yd) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      D
                      Dinesh Vasudevan
                      Mar 30, 2021
                      Report
                      Copy

                      I was charged 800 rs by icici bank for dmc charges looks like they charged for my demat account while opening the executive mentioned the demat account is free of cost and there's is no yearly charges as well but I got charged this is not acceptable at all
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f7ym) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Aravind9503
                        Mar 29, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        I am Aravind. Amount of Rs 826 has been deducted from my ICICI saving bank account as (DMC/[protected] DP CHGS TILL FEB-21) on 25-Mar-2021 without any intimidation.

                        I am trying to call their customer care executive since morning but none of their customer care number is working. It's very very frustrating.
                        Also i did not get any deduction message alert in my mobile which is registered with ICICI bank. This is completely unacceptable and please refund my amount.
                        Aug 13, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 30, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f6jz) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team  
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          Prince Nikhil
                          Mar 29, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Khammam

                          I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. Could you please assist me regarding this. Please find the attachment regarding the same.
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 30, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f6k4) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team  
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            B
                            Biswangc
                            Mar 29, 2021
                            Report
                            Copy

                            Address: JB Road. Kolongpaar Amolapatty Nagaon Assam

                            Sir i have tried to payment in reliance digital but payment decline due to security reason. So help me to pay
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f6kd) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team  
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              D
                              Depo
                              Mar 29, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Adalat road Aurangabad
                              Website: Vai.Amazon st

                              Would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 29th march 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                              Aug 13, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 30, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f5rj) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team 
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                V
                                vsrikanth
                                Mar 29, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                £ would like to bring it to your notice that, the amount of rs 99.18/- has been deducted from my icici account and the transaction message says msi/icl amazon/xxxxx/xxxx. Neither had i done any transaction nor did i get any otp during the transaction. I have checked this when i was going through my account statement, the amount was debited on 05th March .2021 Could you please assist me regarding this. Please find the attachment regarding the same.

                                Regards,
                                srikanth
                                [protected]@gmail.com
                                Aug 15, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 30, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team 
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  ananthsrinath
                                  Mar 29, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: ICICI Bank Ltd. - Bangalore - Old Airport Road Branch, Phoenix Idiom, No.35, 1st Cross, Murugesh Palya, Old Airport Road, Bangalore, Karnataka, 560017

                                  I would like to bring it to your notice that, the amount of Rs199/- has been deducted from my ICICI account and the transaction message says VSI/Amazon Stan. Neither have I done any transaction nor did I get any OTP during the transaction. Neither am I an Amazon prime member nor have I auto-renewed any item. The amount was debited on March 28th 2021, 17 hours ago.

                                  I don't know how the money can be automatically deducted by ICICI bank without my permission. Kindly assist me regarding this. Please find the attachment of my bank statement showing the money deducted
                                  Mar 29, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 30, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team 
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Shivali1405
                                    Mar 28, 2021
                                    Report
                                    Copy

                                    Since yesterday Rs450 has been deducted from my account and I dont hold any dmat account . Kindly revert these charges .
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f397) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team 
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      M
                                      Madhavi12347
                                      Mar 28, 2021
                                      Report
                                      Copy

                                      I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 27 March, 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        G
                                        Gopi_S
                                        Mar 28, 2021
                                        Report
                                        Copy

                                        I am Gopinathan. 826.00 rupees has been deducted from my account as (Dmc) dp chgs till Feb-21) on 25-mar-2021. I have never used my demat account till now.

                                        They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                                        When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. This is completely unacceptable and please refund my amount.
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f1py) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit