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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 288

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Y
yashwanthck
Jan 4, 2021
Resolved
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Address: Bangalore

This is with reference to TID No. 33320338 /Mid no [protected]

we have requested ICICI Merchant care to deactivate the POS machine and provide us the refund of the deposit. The complaint no is 61886305. The Machine is not used from last 3 months, But the rental on every month is deducted inspite of repeated requested for termination of the machine services. Even the customer care is not bothered to solve the issue but they keep on deducting the rental amount every month.
Aug 8, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team 
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    S
    Suresh_kok
    Jan 4, 2021
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    An amount deducted from my bank account named NACH_AD_RTN_CHRG
    Ifsc - ICIC0000558

    Rs 590 has been deducted from my account on 22nd Dec against NACH_AD_RTN_CHRG~ADBLDESK~19DEC20~6fa8e5.

    Let me know the reason behind charging this amount from my account. Kindly refund the amount of the charge if it's invalid to avoid any further escalation of the complaint.

    Thanks & regards
    Suresh Kanniyappan
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19ozp) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team   
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      C
      Colin M'them
      Jan 4, 2021
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      I randomly received a text about Expression Debit Card. I never requested it. I just want a normal debit card. How fo I cancel it?
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19ozw) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team 
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        P
        prasadkaul
        Jan 4, 2021
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        Address: Plot no.30 Link Road, Tiranga Nagar Pandharpur

        I can see one debit statement from my account of Rs.826 as DMC DP CHGS TILL NOV-20. As I'm not using any demat, may i know how am i charged without informing me.

        Please take quick action and refund me same amount.
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19p03) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team   
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          J
          jesranjithsri
          Jan 3, 2021
          Resolved
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          Resolved

          Address: Sivaganga

          Without my consent, rs. 4000 has been deducted from my account on 04/01/2021 to 'dr. Tran for funding a/c[protected].
          I have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
          This reduction to dr. Tran for funding a/c is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities
          +1 photos
          Aug 5, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 04, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19p0d) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            Š
            Šěľvă Băđhřî
            Jan 3, 2021
            Resolved
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            Resolved

            Amount Rs. 537.68/- has been deducted from my account for DP charges, without any prior notice and also I haven't received any message to my mobile. I tried to raise the request online in ICICI bank site (also tried in imobile app) but not able to complaint my issue.
            Please refund my money back immediately.

            My account No:[protected]

            Please consider this request on high priority.

            Regards,
            Selvakumar
            +1 photos
            Aug 7, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Jan 04, 2021
            Updated by Šěľvă Băđhřî
            Still no one response for my query..???
            Verified Support
            Jan 04, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Sunil_Ant
              Jan 3, 2021
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              I want you to cancel the plan with immediate effect as it has been activated without my notice and every month 100 Rupees is getting deducted from my icici bank salary account. It is a shame that one assist is forcibly deducting the amount every month for the card protection plan without any permission or intimation. It is when we actually see the bank statement we get to see the amount being debited every month under the name of iprugtp-nca-sr[protected]si

              Please Deactivate it immediately.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19ney) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                B
                Bantykmr
                Jan 2, 2021
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                ICICI BANK DEDUCTED 826 Rs from my account without any alart or information
                DMC DP CHARGE

                I HAVE NEVER USED MY DP ACCOUNT
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19nf0) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  Abhilash sankhyan
                  from Delhi, Delhi
                  Jan 2, 2021
                  Resolved
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                  Resolved

                  Address: ICICI bank, Ahmedabad, IFSC Code ICIC0003463

                  Account No:[protected] Mobile No:[protected]

                  I transferred Rs 500 through IMPS on 31st December at 1.33 PM from ICICI A/C to PNB bank A/C.

                  Transaction Remark : MMT/IMPS/[protected]/jai babe di/Pounah

                  The amount did not get credited to the Beneficiary Account neither was refunded back to my account.

                  But I got a message that said

                  Dear Customer, IMPS Txn Ref[protected] for Rs.501.00 is timed out at Beneficiary Bank on 31-Dec-2020 13:33:07. Txn status will be updated by Bene Bank in 3 working days.
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 04, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    D
                    dubbu nithin
                    from Delhi, Delhi
                    Jan 2, 2021
                    Resolved
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                    Resolved

                    I would like to bring it to your notice that, the amount of rs170/- has been deducted from my icici account and the transaction message says vin/google kso. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 2nd jan, 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                    Account number[protected]
                    +1 photos
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 04, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      D
                      dubbu nithin
                      from Delhi, Delhi
                      Jan 2, 2021
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                      I would like to bring it to your notice that, the amount of rs 999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 2nd jan, 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                      +1 photos
                      ICICI Bank customer support has been notified about the posted complaint.
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                        D
                        deepakk626
                        from Delhi, Delhi
                        Jan 2, 2021
                        Resolved
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                        Resolved

                        Address: Bangalore

                        785.12/- Amount deducted from account for DP CHGS have not activated any Demat account. Without intimation or prior notice they deducted amount.
                        Date :[protected]
                        Transaction type: [protected] DP CHGS TILL NOV-20
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Difficult to call customer care. after 5 min call will disconnect automatic.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19ls2) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          F
                          Francis Jewelson
                          Jan 2, 2021
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                          Address: KVALKINARU, TIRUNELVELI DST

                          My Mom has Savings account in ICICi Bank . She is not used to digital accessing including ATM. though she is using the savings account more than 10 years she didnt had debit card last week only she applied for debit card.

                          last week she received a call for card protection plan. the representative talked 5 mins but didnt told about any charges or fee. at the end the call my Mom "REFUSED FOR THE SERVICE" . she said she will not use card.

                          2 days before 1899 Rs deducted from her account. she enquired to the bank but they said they dont know about that. yesterday she received a courier from assist about a card protection plan. she took that receipts went to bank but still they didnt helped her not even supporting to lauch a complaint ?. they pretending that they dont know about any service..?

                          this is a ORGANISED SCAM and they are targeting innocent and Rural living people.

                          I am writing this to know what is the feasible way to cancel the policy and get back the money.
                          +1 photos
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 04, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19p0b) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          What is UID number
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                            R
                            Rjangid302
                            Jan 2, 2021
                            Resolved
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                            Resolved

                            Balance deduction of RS/- 590

                            There was a deduction of RS/- 590 from my account with the transaction title NACH_AD_RTN_CHRG~IPRU

                            Please share my transaction details with me on my mail Id why this deduction was made and under which scheme ?

                            Contact no [protected]...
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                            K
                            Kuntal@21
                            Jan 1, 2021
                            Resolved
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                            Resolved

                            I have never activated my demat account nor used till date, but starting from December there has been a deduction in my account with out any prior intimation
                            First on 29th December, 2020 rs. 92.20 has been deducted, then on 1st January, 2021 an amount of rs. 320.80 has been deducted, and I have no intimation over text or email or by call.
                            I feel it's fradulent, and seek immediate reversal of this two amount.
                            +2 photos
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Jan 02, 2021
                            Updated by Kuntal@21
                            Still no update here
                            Verified Support
                            Jan 04, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19p0g) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Shivang2809
                              from Delhi, Delhi
                              Jan 1, 2021
                              Resolved
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                              Resolved

                              DMC Charges of Inr 826 are being deducted from last many year. I am not aware about any Dmat account associated with me or I ever opened with ICICI. ICICI bank is cheating and making fraud by deducting wrong charges.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19l0c) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                Aman1995
                                from Delhi, Delhi
                                Jan 1, 2021
                                Resolved
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                                Resolved

                                I am AMAN GOSWAMI . 525.00 Rupees has been deducted from my account as DP CHGS TILL charges on JANUARY -01/2021 . I have never activated and used my Demat account till now and I even didn't know that I have one .There was no prior notice.I haven't received any deduction
                                message to my mobile. I need justice and my money back immediately it's very important My Account Number is[protected]
                                +1 photos
                                Aug 12, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 04, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  L
                                  Lakshmi Poornima
                                  Jan 1, 2021
                                  Resolved
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                                  Resolved

                                  I have done IMPS transaction today from ICICI to SBI. Funds should be transferred immediately which is why I have done IMPS. Amount debited from ICICI but it said "Transaction got timed out at beneficiary end. Wait for 3 working days and check the transaction status". Amount didn't credited to SBI account. Its been more than 8 hours. And today is public holiday(Jan1st), followed by Saturday and Sunday.

                                  Do I need to wait till Tuesday or Wednesday to have my funds? If funds didn't get credited why it shouldn't rolled back to senders account immediately?

                                  More or less it would be 4 or 5 days that I don't have my funds. This is very urgent transaction.

                                  This is so unfair and cheating people
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 04, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19p0q) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    R
                                    rahul1988gupta88
                                    Jan 1, 2021
                                    Resolved
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                                    Resolved

                                    I have taken loan with icici auto loan on 17th June 2018 loan acc LAGUR[protected]. I have signed aggremenent between both icici and myself on pre payment options and pre closure as well . Now toss coming now they are asking heavy part payment charges 6.9 percent on 5 lac standing which was never discussed when sanctioning . When I visited their hisar branch some person in telling which have not some coupons or code will availing this auto loan . Some are telling part payment can be 25 percent or 50 percent with no extra charges . Pre closure charges at the time of loan sanctioned is not known .

                                    Now I am running behind people to people .

                                    For 5 lacs there are charging me 5.3 lacks never take loans from icici banks . Its compete fraudant bank in terms of auto loans . I should get document signed between me and icci on 17th June 2018 not on basis on current. Complete illiterate branch managers and people .some tell #5 percent, some 50 percent some keep calling different people .

                                    Filling RTI soon on this since welcome kit doesn't have terms and conditions documentation secondly completely unknown information and why agents didn't tell this . Secondly why they didn't enter information while sanctioning loans . Third where is my terms and condition not checked where it's mentioned not part payment charges.
                                    Aug 13, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Jan 01, 2021
                                    Updated by rahul1988gupta88
                                    Required both parties signed document of terms and conditions when loan was sanctioned which should have details about pre payment percentage amount can be done + charges . Secondly pre closure charges
                                    Jan 02, 2021
                                    Updated by rahul1988gupta88
                                    https://help.myitreturn.com/hc/en-us/articles/[protected]ICICI-Bank-Car-Loan
                                    Verified Support
                                    Jan 04, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19pt7_1) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      M
                                      Manray
                                      Jan 1, 2021
                                      Resolved
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                                      Resolved

                                      I got a reply from icici bank customer care for my complaint (https://www.consumercomplaints.in/my-complaints.html) and the icici email id is displaying [protected] email. How can I see the original email? I logged in using my account and its still displaying as protected.

                                      I have been sending messages to icici and consumercomplants.in, following up on this for the past 1 week. Please help me.
                                      Jan 5, 2021
                                      Complaint marked as Resolved 
                                      I received an email from [email protected], and they sent me the email id that I had requested for, which was showing protected earlier.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 04, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19pt0) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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