ICICI Bank — Car Loan Foreclosure Issue - No Response from Employees

1.I have taken my car loan at Thanjavur branch.I have applied for the car loan only when the employee who processed my loan confirmed me that i can close my loan account after 6 months without any preclosure charges and said i have some special offer at that time.Else i would have not been to ICICI Car loan.

2. I have requested for customer copy and welcome letter many times to the person who processed my loan.But i don't get any response or copy/letter so far from the bank.If it is been sent please share me the courier/deliver details.I would like to approach/register complaint on the non delivery of my copy on them too.

3. When i approached the bank in April for closing my Carloan to the same Thanjavur branch.They confirmed me the same that i don't have to pay any preclosure charges and they shared RLOS 1992950 to use it for further communication my loan closure process.

4.After his confirmation, i paid my full outstanding amount in Coimbatore, Ramanathapuram branch since i am currently staying over there.They also verified and confirmed me to pay that outstanding amount and an interest for 4 days of closure processing fee alone not my foreclosure charges.

5.Only after the reconfirmation i have paid it.

Here the person who processed me gave me the confirmation while taking loan and then before closing the loan got confirmation from the person both from Thanjavur branch.Again before paying the amount the person in Ramanathapuram gave me confirmation.Now only after the confirmation from ICICI bank employees i have proceed to take and close it.

Now all saying they are not aware of backend process.If employees in your reputed bank not aware of what is happening in bankend how could a customer knows about and how we can believe whatever you give us the commitments is true/fake.

Without waiver fee they should not taken my closing procedure.When they included the closing processing interest fee why they not taken this waiver fee that time and asking customer later.

If i am able to repay my outstanding of 3+ lakhs am i not able to pay my waiver fee of 17k.I am in need of justification why they assured me while taking loan and now different response while closing.
It is been promised for me by your employees at several times before my closure that i don't have to pay foreclosure charges.

Being a professional employee working in a reputed organization as a Manager, if i been treated this way how could a normal/uneducated people can have belief on getting loan or how i will be approaching for any other loans further in your Bank.

I have raised concerns in your bank but i haven't received any proper response so far and hence raised this complaint.

If required i can provide all details including the responses provided from the employees.