[Resolved] ICICI Bank — Card is blocked for online transactions

M jahan

from Noida, Uttar Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	Icici.com

Hi,
I used my card for my bill payment a couple of months back. But because of entering wrong password for several times it got blocked and showing..
"For security reasons your MasterCard® SecureCode™ purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at MasterCard SecureCode merchants"
Though I called customer care as well after entering all the details it says contact with your register number and phone gets hanged.
I reached to a branch as well, I don't know why those people are sitting there without any knowledge. She said we cannot help..you need to call customer care, try several times it will happen. Which exactly didn't.
Now I ask to others to pay my bills and I give them cash, I'm tired of doing this. Please help me to unblock my card...

Was this information helpful?

No (0)

Yes (0)

Nov 12, 2016

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2016

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team.

Verified Support

Oct 12, 2016

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3j51h) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team