ICICI Bank — Card machine

sduhun

from New Delhi, Delhi

May 25, 2023

Address:

F-69 Arya Samaj Road, Uttam Nagar, New Delhi

My parents are both 50 plus years old and run a small business. A few days ago, an ICICI executive named Anoop Kumar Singh visited their store and forcefully provided them with a card machine. He assured them that no charges would be levied on them for using the machine.

However, to their surprise, the bank has recently deducted an annual fee for the machine from their account. Despite repeated attempts to reach out to the customer service department, they have been unable to get through to anyone. The calls keep getting disconnected.

I am writing to request your help in resolving this issue. We would appreciate it if you could look into this matter and help us get the annual fee refunded. The executive who provided the machine to my parents was Anoop Kumar Singh, and his employee ID is 39872.

TD: 00700625 is under Rekha Devi's nameW/O Ram Kumar

+2 photos

Was this information helpful?

No (0)

Yes (0)

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2023

ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0vr0a) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jul 03, 2023

Updated by sduhun Can I get the email add again? It says its protected.