[Resolved] ICICI Bank — cash back offer on icici credit card

[Resolved] ICICI Bank — cash back offer on icici credit card

P pmkreddy from Mumbai, Maharashtra

In the month of jan-2018 there was 7.5% cash offer on icici credit card. Icici credit card marketing person mentioned that on purchase through credit card i will be getting 7.5% cash back within 90 days of the transaction. Initially he did not mention anything regarding the emi. While we finalised the product the where making the payment the merchant told that i should select the emi period. Then the icici sales person told that the offer is for emi conversion and there is no interest on the emi. In the first bill when the emi was raised there was an interest amount then i was informed that the interest will be reversed back. They charge the interest on emi as it is mandatory as per rbi rules. As i did not get the cash back on 3-may i called the customer care and i enquired about the cash back he tell me that rs.486 is credited to my account. Then i told him that it is the interest reversal. He was not agreeing to it then i told the 7.5% of the cash back comes to around 1600 then he kept me on hold for 10 min and after 10 min he confirm there is a cash back but it is after 90 days of the offer period. It took me around 45 mins to make them confirm regarding cash back and i mentioned them to register a complaint regarding the false information given by sales representative at the time purchases. And finally they say sorry for the inconvenience caused. I think the bank should penalised for such of false information and delay in the offers. I have raised the service request for the same. It is sr[protected] Was this information helpful? No (0) Yes (0)
Jun 3, 2018 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. Verified Support May 03, 2018 ICICI Bank Customer Care's response Dear Customer, We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience. Regards, ICICI Bank Customer Service Team May 11, 2018 Updated by pmkreddy Dear Sir, I received a mail from ICICI bank on 10-May stating that the cash back of Rs.486.08 is credited on 13/03/2018 against the 7.5% cash back offer for the amount spent on Rs.22400. They are not even calculating what will the amount for 7.5% of 22400. Rs.486.08 was the reversal of the interest on the EMI which i have mentioned to customer care and it was agreed on the call made on 03 or 04 May-2018. the representative i spoke was MR.Nayeem. And service request SR[protected] was raised. Now in the mail they are mentioning that there is no such requested raised in the system. Bank is totally lying and wasting the time. Please find below mail received from ICICI bank and also attaching the same ----- Forwarded Message ----- From: "Customer Support" <[protected]@icicibank.com> To: "[protected]@yahoo.com" <[protected]@yahoo.com> Sent: Thu, May 10, 2018 at 22:25 Subject: 'ICICICARE=[protected]' RE:'ICICICARE=[protected]' Re: 000CBaDEE0V52DGS:Level1Complaint / Credit Card Dear Mr. Reddy, Greetings from ICICI Bank. This is with reference to your e mail regarding the 7.5% cash back on the below mentioned transaction done on your Credit Card 4375 XXXX XXXX 2006. 16/01/2018 SANGEET TV CENTER, NAVI MUMBAI 22, 400.00 DB We are deeply concerned with the issues raised by you in your e-mail and regret the inconvenience caused. We have checked with the team concerned. We confirm you that the transaction was eligible for only Rs. 486.08 as per which the cash back is processed. 13/03/2018 LG Electronics Jan 18 EMI CASHBACK 486.08 CR Your understanding and acceptance in this regard is highly appreciated. Looking forward for your co-operation. We thank you for your patience. Sincerely, Ruxana Customer Service Manager ICICI Bank Limited We should definitely apply penalty on the banks for cheating the customers.
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