[Resolved] ICICI Bank — cash not received from atm but amount deducted from account | |||
I have an account with hdfc bank and on 11th july 2017 i tried to withdraw 4400.00 inr from an icici bank atm in btm 2nd stage, bangalore-560076, karnataka, india. Amount got deducted from my bank account but i didn't receive the cash. I have waited for almost 15 days now but still have not got my money back in my account Below are the dispute transaction details Acquiring bank - icici bank atm, btm 2nd stage, bangalore Atm id - s1cw6288 (Have uploaded atm image) Date and time of the transaction - 11th july, 2017, between 6:20 pm - 6:30 pm Amount of attempted withdrawal - 4400 inr Transaction reference number[protected] Below are my bank details Name - anurag sharma, hdfc bank, cauvery bhavan branch, bwssb extn counter, bangalore Account number - [protected] Ifsc code - hdfc0000509 Email id - ansh. [protected]@gmail.com Please see to it that the above mentioned amount of 4400 is credited/refunded to my bank account number mentioned above (Acc num - [protected]) Thanks. Was this information helpful? | |||
Oct 14, 2020 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. Aug 11, 2017 Updated by Anurag1371 Hi, I received a courier from HDFC bank which has the ATM machine logs for the day/time (11 July/18:33:37) during which i tried to withdraw money for my disputed transaction. The Logs for my particular withdrawal of 4400 INR say "Cash Presented and Cash Taken". But like i have been saying i did not receive any cash from ATM. Also If you notice in the logs, all the transactions from this ATM after my disputed transaction (after 1-2 minutes of my transaction) has failed with "Transaction Declined" or "Unable to Process" errors. What i am trying to say here is the ATM machine might have run out of Cash/or some other fault due to which I did not receive the cash and also all transactions after my disputed transaction failed. I don't know why the logs says Cash Taken/Cash Presented for my particular disputed transaction, probably because of some fault with ATM. I was the unlucky one for whom money got debited and didnt receive cash. Others who came after me got transaction declined error and they remained safe since they didnt face any debit from their account. And most importantly, if the machine itself encountered some fault at that moment, how can we trust its logs. Please understand. Only way to prove me wrong would be CCTV footage for the disputed transaction timestamp. That's the best solution. I dont care what the ATM logs say because i know i didnt get any cash. CCTV footage will prove me correct that i did not receive any cash. I am attaching the Logs which i got from HDFC bank as courier. First screenshot (ATM_Trans1.jpg) has my disputed transaction in bolds, next two screenshots has the other transactions from this ATM which failed with "Transaction Declined" or "Unable to Process" errors. Kindly look into it and its my humble request to you to follow up with ICICI bank to get CCTV footage because that would be the best proof. I need 4400 INR credited in my bank account Thanks. Regards, Anurag Sharma    | |||
 2 Comments | |||
Comments
Hi,
Any updates on this..Its been three working days since i got any update. Can you tell the status of this complaint
Thanks.
Regards,
Anurag Sharma
Any updates on this..Its been three working days since i got any update. Can you tell the status of this complaint
Thanks.
Regards,
Anurag Sharma
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