ICICI Bank — CashTxnChgs-Branch-Aug23+GST

Address:

Bengaluru

Last month, i had to deposit some cash using the cdm machine at my home branch.

I had enquired in the branch itself if I would be charged any fee if I happen to deposit xxxx amount to which I was assured that there would be no charges If I deposit the stated amount.

I proceeded to deposit the said amount.
Fast forward to a few days back, when I was checking my statement, I could notice a charge of around 2758rs on 22nd sept. I enquired with the customer care and I was told that these were the cash deposit charges.

So firstly, I want to ask why was I misguided by the teller at the branch about not having any cash deposit charges?

Secondly, why didn’t I receive any sms/email notification when my account was debited for the said charges? Why was the debit a silent one?

I have been holding an acc with ICICI since 3 years now and this was a very disappointing experience.

I would request the team to kindly look into it and reverse the charges or I might need to go via the Banking Ombudsman route to get this settled.