[Resolved]  ICICI Bank — Change in Name

Address:

Bathinda, Punjab

I have an account with ICICI Bank Bathinda since 2002. I am using its Net banking and debit card in my name that is Sanjay Bhatnagar. Now due to KYC I am not able made transactions online. I have gone to ICICI Civil Lines branch in Bathinda. They have not attended me at all. They not only refused to help me in this regards but also refrain them selves from providing their names even. They flatly told me that the KYC is to be submitted in the branch where your account is. I asked that on the site it is mentioned that it can be submitted any where. to which they handed over me the papers to me and asked me to do what ever I like, I asked their manager but he aslo treated me on the same lines I am an associate professor at State Govt Engg college and does not expected such a bad experience. I am a holder of Previlage customer International Debit Card. But after this I wish to just close my account with ICICI. This is a letter just before the harsh step. It is worth mentioning here that I stood by the bank when it came to closure and every one else had withdrawn the amount. Even then the bank recognised the act and benefited such customers. Now I felt very bad at the bank premises and submitting the facts.