ICICI Bank — Charge Back debit adjustment cost levied on my FASTAG

Address:	BKC Mumbai
Website:	www.icicibank.com

Date of Incident:
13th Sept 2022, 17th Dec 2022, 21st Dec 2022, 17th Jan 2023

Description:
ICICI Bank is cheating me. Without knowing they are debiting charges from my Fastag account as Charge Back Debit. And when you try to check the statement on App, very smartly they dont show this charge. Its only when you take the pain of going into detailed statement by entering First and Last dates, is when you see these charges are levied. Below are the 6 transactions which I can see ICICI Bank has added on my Fastag account without any reason.

Fastag Number: 21423922

Desirable Resolution:
Refund these unauthorized charges back to me and ensure these unauthrized charges are not levied to any customer in future

Transaction details:
Date & Time:[protected]:23:08
Activity: Adjustment
Transaction Description: Chargeback Debit Adjustment for the Standard
Toll Charge Transaction dated[protected]
10:25:58 with RRN 0010002209111026347197
Amount (Rs.)(CR) : INR 0
Amount (Rs.)(DR) : INR 50

Date & Time:[protected]:19:42
Activity: Adjustment
Transaction Description: Chargeback Debit Adjustment for the Standard
Toll Charge Transaction dated[protected]
13:32:29 with RRN 0010002209091333163632
Amount (Rs.)(CR) : INR 0
Amount (Rs.)(DR) : INR 50

Date & Time:[protected]:49:45
Activity: Adjustment
Transaction Description: Chargeback Debit Adjustment for the Standard
Toll Charge Transaction dated[protected]
14:22:04 with RRN 0010012212151424047061
Amount (Rs.)(CR) : INR 0
Amount (Rs.)(DR) : INR 40

Date & Time:[protected]:45:53
Activity: Adjustment
Transaction Chargeback Debit Adjustment for the Standard
Toll Charge Transaction dated[protected]
10:53:04 with RRN 0010002212191053360215
Amount (Rs.)(CR) : INR 0
Amount (Rs.)(DR) : INR 40

Date & Time:[protected]:13:13
Activity: Adjustment
Transaction Description: Chargeback Debit Adjustment for the Standard Toll Charge Transaction dated[protected]:44:10 with RRN 0010032301141444377246
Amount (Rs.)(CR) : INR 0
Amount (Rs.)(DR) : INR 40

Date & Time:[protected]:11:27
Activity: Adjustment
Transaction Description: Chargeback Debit Adjustment for the Standard Toll Charge Transaction dated[protected]:48:12 with RRN 0010002301151348412346
Amount (Rs.)(CR) : INR 0
Amount (Rs.)(DR) : INR 40