[Resolved]  ICICI Bank — Charged for a transaction when order was not placed

I placed an order with Nike.com and I was charged for orders that did not go through on the website. My money has not been refunded by the website.

Here are the details of the transactions:

Transaction 1
June 3, 2022
INR 42, 941.00
Credited to Depansum Solutions Pvt

Transaction 2
June 4, 2022
INR 29, 879.00
Credited to Depansum Solutions Pvt

Transaction 3
June 4, 2022
INR 29, 879.00
Credited to Depansum Solutions Pvt

I have placed multiple complaints with Nike for the same, but they claim that they are not able to track failed payments on their system. Please note that this is a recurring problem with their website, and in the past I have received a refund for failed transactions within a week. It has been more than 1 month now with no reply.

I would like the transaction to be reversed and my money to be credited back to my card.