[Resolved] ICICI Bank — charged with a surcharge everytime i use debit card for fuel at shell petrol pumps

JatinJani

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560066
Website:	www.icicibank.com

Icici bank is charging me with a surcharge eveyrtime i am using their debit card to pay for fuel at shell petrol pumps.

The description for surcharge will be mentioned as : mcc 5541

According to government rules, banks shouldn't charge any surcharge for payment through cards.

They have done this at multiple times:
31st august 2017
16th august 2017
10th august 2017

When i call the bank to ask about this, they will tell me that the charges will be reverted within 15 days which doesn't happen.

Please help me in getting my surcharge back.

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Oct 10, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2017

ICICI Bank Customer Care's response Dear JatinJani,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4frwk) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Sep 13, 2017

Updated by JatinJani I sent an email to above mentioned mail id as per instructions. No assistance till now.