[Resolved]  ICICI Bank — Charges related

Address:Hyderabad, Andhra Pradesh

I wish to close all my accounts with ICICI, including my demat soon, I decided to do it 6 months ago itselfs, I felt Rs 499 AMC for Demat account is acceptable though it was not informed to us while opening the account, though we were employees of ICICI bank, we were cheated in this matter, I did not take it serious, since it was just Rs 500 for one year, though there was no amount in my ICICI demat linked account[protected], the AMC was blocked from my other ICICI account[protected], 6 months ago and then it was debited on 20th June 2014. Infact I was not interested in trading with ICICI as I was happy with Edelweiss. So I never used the account demat account and bank account linked to it. Later in the month of December, I recieved a call from RMs asking to start trading, they have activated discount plan for FNO trading, so I thought of starting it, And started in January 2014, everything was fine till today, none of them informed me about the MAB charges in last 2 years period, even while I escalated a issue about demat charges being blocked from my other account. But all of a sudden today I deposited a Rs 19816 in to my account, and found only Rs 15113, 4702.12 was found missing, when enquired the Malkajgiri Branch Manager Phanisree, she informed about the MAB charges, I politely asked her for reversal of the same, since deducting 4702.12 toward MAB charges for 1 year at one go is not at all correct, she said she has the previlage to reverse only the charges of 1 or 2 months or maximum upto 3 months, for complete amount, I will have to walk to the branch where the account is in. Here are the details of deductions. From[protected] 769.52 on 1st july 2014 393.26 on 1st july 2014 393.26 on 1st july 2014 393.26 on 1st july 2014 393.26 on 1st july 2014 393.26 on 1st july 2014 393.26 on 1st july 2014 393.26 on 1st july 2014 393.26 on 1st july 2014 393.26 on 1st july 2014 393.26 on 1st july 2014 17 on 30th june 2014 Total 4719.12 From[protected] 505.6 on 20th June 2014. My position is not good at home, my mother is not doing well with her health, I need my money back, can't explain much any more about it, please reverse the charges back. But, I will not be going to any branch anymore and get disappointed, also I am not going leave this as it is instead I will escalate it to the very high level of the ICICI management and Banking Ombudsman until my money is credited back, later on will also close this account. I will not be able to attend calls after 4PM. Sunil Kumar [protected]
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Sir,

We're sorry to hear about your experience. Our representative will get in touch with you to assist you with your concern.
We appreciate your patience.

Regards,
ICICI Bank Customer Service Team.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23614
    Pending
    2050
    Resolved
    14243
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information