[Resolved]  ICICI Bank — Charging heavy penalty without any notification of payment due date

Address:

New Delhi, Delhi

Hello, I am new customer to ICICI bank credit card but 5 years old customer as a saving account holder. I have 2 complaints. 1) No notification of payment due date 2) Customer care executive puts my call on hold and never response again I did not get any notification about payment due date. Today when I called customer care to know about when to pay my amount then they told it was due 5 days back and informed additional penalty of Rs 500/- I am a very descipline customer to pay all bills on time. This incident caused me to loss my credibility as well without my mistake at all. I have been waiting for SMS notification of payment due date as other bank/biller does.