[Resolved] ICICI Bank — Charging Joining Fees after promising as a free card

RebelforJustice

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I was offered a free CORAL credit card by an ill informed ICICI bank representative. I have reported the matter to the call centre and they said they would reverse the charges, but they did not do so . After 1 month when i called them, they said that they are not able to cancel the charges. What a fraud bank this is, making customer pay for representatives mistake. I have written a complaint to the senior management and hopefully should be resolved.

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Aug 14, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sir,

We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will contact you and assist. Kindly refer '202887' in the subject line.

Regards,
ICICI Bank Customer Service Team