[Resolved]  ICICI Bank — Cheating by an agent for mortgage housing loan

Address:

ICICI Bank. Mathikere branch, Bangalore

We have applied for balance transfer from axis Bank to ICICI Bank. The loan process started from 15 September 2021. The agent said that he is an employee of ICICI Bank and he showed the visiting card also. Then he took almost two n half month to process the same. He promised that the loan interest is at 6.75% n for enhancement loan of Rs. 500000/- at 7%. He gave us the sanction letter for the same and took the signature on the documents. 5 days later he said that there is a changes in interest rate which hw was not aware of the same. Now the interest rate 7% for balance transfer and enhancement loan will be 400000/- @7.25%. this was not accepted by us and denied for the loan process and we have sent a mail that we are not happy with loan interest and their service and requested to cancell the loan process. After receiving the mail without mod payment and without signing the loan sanction letter they have disbursed the loan. This very big scam we have cheated by them. We request you pls look into it and resolve the issue.