ICICI Bank — Cibil score impacted due to bank fault

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201305

Hi,

I have avail a home loan from icici bank in the month of august 2016. As per my discussion with bank representative they have to submit an ecs form to my citi bank so that loan amount will be auto deducted from my salaried account.

As per my telephonic discussion with my citi bank they told me that the document icici bank submitted have some corrections that why they didn'y accept that.

Now, every month citi bank decline to disperse the payment to icici bank with a reason "ecs mandate not received". So every month i have to visit the icici bank to make payment.

When i discussed the same thing with icici bank, they told me that citi bank mostly do the same thing with their customers.

Due to icici bank my cibil score continuously decreasing. I also have the citi bank email regarding this.

My humble request to the icici bank is that please do the needful for this. As i am first time connected with you as a customer. Its a very bad experience.

Regards,
Amit mehta
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